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O Zendesk é uma das maiores e mais famosas ferramentas de Customer Service do mundo. O seu objetivo é transformar a comunicação das empresas com os seus clientes, através de suas features de gestão de tickets dos mais diversos canais como telefone, chat, e-mail e mídias sociais e o IBM Cognos Analytics é um software de Business Intelligence (BI) baseado na web e desenvolvido pela IBM. Ele oferece ferramentas para relatoria, analytics e monitoramento de métricas e eventos
Conectar os seus dados da Zendesk no IBM Cognos Analytics leva apenas alguns minutos com a Kondado! Visualize seus dados no IBM Cognos Analytics com clareza, criando dashboards interativos e relatórios automatizados. Além disso, você pode integrar dados da Zendesk com diversas outras ferramentas de análise, permitindo que você tenha decisões estratégicas com base em dados confiáveis.
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