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O Zendesk é uma das maiores e mais famosas ferramentas de Customer Service do mundo. O seu objetivo é transformar a comunicação das empresas com os seus clientes, através de suas features de gestão de tickets dos mais diversos canais como telefone, chat, e-mail e mídias sociais e o Zoho Analytics é um serviço self-service de BI e analytics que permite que você analise os seus dados visualmente e crie dashboards e gráficos
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