Zendesk

id

text

[en] Automatically assigned when the ticket is created

actor_id

text

[en] The unique identifier of the actor (agent or end-user) who performed the deletion.

actor_name

text

[en] The display name of the actor who deleted the ticket.

deleted_at

timestamp

[en] The exact date and time when the ticket was deleted from Zendesk.

description

text

[en] The main description or content of the deleted ticket, typically written by the requester.

previous_state

text

[en] The status the ticket was in before deletion (e.g., solved, closed).

subject

text

[en] The subject or title of the deleted ticket, usually summarizing the request or issue.

ticket_id

text

[en] ID of the associated ticket

    Tickets > > id

id

text

[en] ID of the comment

author_id

text

[en] ID of the user who authored the comment

    Usuários > > id

created_at

timestamp

[en] When the comment was created

public

boolean

[en] Whether the comment is public

body

text

[en] Plaintext body of the comment

id

text

[en] Automatically assigned when the record is created

deleted

boolean

[en] Available if type is breach. In general, you can ignore any breach event when deleted is true

group_sla_business_hours

boolean

group_sla_policy_description

text

group_sla_policy_title

text

group_sla_policy_id

text

[en] Available if type is apply_group_sla. The id of the Group SLA policy being enforced on the ticket and metric in question, if any

group_sla_target

float

[en] Available if type is apply_group_sla. The Group SLA target being enforced on the ticket and metric in question, if any

instance_id

text

[en] The instance of the metric associated with the event. Each instance of a metric event that can occur more than once per ticket, such as the reply_time event. The value increments over the lifetime of the ticket

metric

text

[en] The metric being tracked: agent_work_time,pausable_update_time,periodic_update_time,reply_time,requester_wait_time, or resolution_time

sla_business_hours

boolean

sla_policy_description

text

sla_policy_title

text

sla_policy_id

text

[en] Available if type is apply_sla. The id of the SLA policy being enforced on the ticket and metric in question, if any

sla_target

float

[en] Available if type is apply_sla. The SLA target being enforced on the ticket and metric in question, if any

status_business

float

[en] Available if type is update_status. Number of minutes in business hours since the metric has been open

status_calendar

float

[en] Available if type is update_status. Number of minutes in calendar hours since the metric has been open

ticket_id

text

[en] Id of the associated ticket

    Tickets > > id

time

timestamp

[en] The time the event occurred

type

text

[en] The type of the metric event: activate, pause, fulfill, apply_sla, breach, update_status, or measure.

id

text

[en] Automatically assigned when creating groups

updated_at

timestamp

[en] The time of the last update of the group

default

boolean

[en] If the group is the default one for the account

name

text

[en] The name of the group

url

text

[en] The API url of the group

created_at

timestamp

[en] The time the group was created

deleted

boolean

[en] Deleted groups get marked as such

description

text

[en] The description of the group

id

text

[en] Automatically assigned when creating audits

ticket_id

text

[en] The ID of the associated ticket

    Tickets > > id

via__source__to__name

text

via__source__to__address

text

via__source__from__original_recipients

text

via__source__from__name

text

via__source__from__address

text

via__source__rel

text

via__channel

text

created_at

timestamp

[en] The time the audit was created

author_id

text

[en] The user who created the audit

metadata__system__latitude

float

metadata__system__client

text

metadata__system__ip_address

text

metadata__system__location

text

metadata__system__longitude

float

audit_id

text

[en] ID of the parent audit

events__data

text

events__type

text

events_id

text

id

text

[en] Automatically assigned when the link is created

ticket_id

text

[en] The id of the Zendesk ticket

    Tickets > > id

issue_id

text

[en] The id of the Jira issue

issue_key

text

[en] The key for the Jira issue

url

text

[en] An url to get the link details

created_at

timestamp

[en] The time at which the link was created

updated_at

timestamp

[en] The time at which the link was last updated

id

text

[pt] O identificador único da marca no Zendesk.

active

boolean

[pt] Especifica se a marca está atualmente ativa no Zendesk.

brand_url

text

[pt] A URL pública da marca, normalmente usada pelos clientes para acessar o help center ou site de suporte.

default

boolean

[pt] Indica se esta marca está configurada como a marca padrão da conta Zendesk.

has_help_center

boolean

[pt] Indica se a marca possui um Help Center ativo.

help_center_state

text

[pt] O estado atual do Help Center da marca (ex.: habilitado, desabilitado).

host_mapping

text

[pt] O mapeamento de host personalizado (CNAME) usado para vincular o site de suporte da marca a um domínio customizado.

is_deleted

boolean

[pt] Especifica se a marca foi excluída do Zendesk.

logo_content_type

text

[pt] O tipo MIME do arquivo do logotipo (ex.: image/png).

logo_content_url

text

[pt] A URL direta onde a imagem do logotipo pode ser acessada.

logo_deleted

boolean

[pt] Especifica se o arquivo do logotipo foi excluído.

logo_file_name

text

[pt] O nome do arquivo da imagem do logotipo.

logo_height

float

[pt] A altura da imagem do logotipo em pixels.

logo_id

text

[pt] O identificador único do anexo do logotipo.

logo_inline

boolean

[pt] Indica se o logotipo deve ser exibido inline.

logo_mapped_content_url

text

[pt] A URL mapeada da imagem do logotipo, geralmente igual à content_url.

logo_size

float

[pt] O tamanho do arquivo do logotipo em bytes.

logo_url

text

[pt] A URL do endpoint da API para recuperar os detalhes do anexo do logotipo da marca.

logo_width

float

[pt] A largura da imagem do logotipo em pixels.

name

text

[pt] O nome da marca (ex.: Torra).

subdomain

text

[pt] O subdomínio do Zendesk associado à marca.

url

text

[pt] A URL do endpoint da API para recuperar os detalhes da marca no Zendesk.

ticket_form_ids

text

signature_template

text

created_at

timestamp

updated_at

timestamp

brand_id

text

[pt] O identificador único da marca no Zendesk.

logo_thumbnails_id

text

[pt] O identificador único do anexo da miniatura do logotipo.

logo_thumbnails_content_type

text

[pt] O tipo MIME do arquivo da miniatura (ex.: image/png).

logo_thumbnails_content_url

text

[pt] A URL direta onde a imagem em miniatura pode ser acessada.

logo_thumbnails_deleted

boolean

[pt] Especifica se o arquivo da miniatura foi excluído.

logo_thumbnails_file_name

text

[pt] O nome do arquivo da imagem em miniatura.

logo_thumbnails_height

float

[pt] A altura da imagem em miniatura em pixels.

logo_thumbnails_inline

boolean

[pt] Indica se a miniatura deve ser exibida inline.

logo_thumbnails_mapped_content_url

text

[pt] A URL mapeada da imagem em miniatura, geralmente igual à content_url.

logo_thumbnails_size

float

[pt] O tamanho do arquivo da imagem em miniatura em bytes.

logo_thumbnails_url

text

[pt] A URL do endpoint da API para recuperar uma versão em miniatura do logotipo.

logo_thumbnails_width

float

[pt] A largura da imagem em miniatura em pixels.

ticket_id

text

[en] Id of the associated ticket

    Tickets > > id

id

text

[en] ID of the ticket metric

updated_at

timestamp

[en] When the record was last updated

solved_at

timestamp

[en] When the ticket was solved

replies

int

[en] The number of public replies added to a ticket by an agent

full_resolution_time_in_minutes__calendar

float

[en] Number of minutes to the full resolution during calendar hours

full_resolution_time_in_minutes__business

float

[en] Number of minutes to the full resolution during business hours

on_hold_time_in_minutes__calendar

float

[en] Number of minutes on hold during calendar hours

on_hold_time_in_minutes__business

float

[en] Number of minutes on hold during business hours

status_updated_at

timestamp

[en] When the status of the ticket was last updated

assignee_stations

float

[en] Number of assignees the ticket had

requester_updated_at

timestamp

[en] When the requester last updated the ticket

initially_assigned_at

timestamp

[en] When the ticket was initially assigned

group_stations

float

[en] Number of groups the ticket passed through

first_resolution_time_in_minutes__calendar

float

[en] Number of minutes to the first resolution time during calendar hours

first_resolution_time_in_minutes__business

float

[en] Number of minutes to the first resolution time during business hours

assigned_at

timestamp

[en] When the ticket was assigned

latest_comment_added_at

timestamp

[en] When the latest comment was added

reply_time_in_minutes__calendar

float

[en] Number of minutes to the first reply during calendar hours

reply_time_in_minutes__business

float

[en] Number of minutes to the first reply during business hours

url

text

[en] The API url of the ticket metric

created_at

timestamp

[en] When the record was created

assignee_updated_at

timestamp

[en] When the assignee last updated the ticket

reopens

float

[en] Total number of times the ticket was reopened

requester_wait_time_in_minutes__calendar

float

[en] Number of minutes the requester spent waiting during calendar hours

requester_wait_time_in_minutes__business

float

[en] Number of minutes the requester spent waiting during business hours

agent_wait_time_in_minutes__calendar

float

[en] Number of minutes the agent spent waiting during calendar hours

agent_wait_time_in_minutes__business

float

[en] Number of minutes the agent spent waiting during business hours

id

text

[en] Automatically assigned when the organization is created

shared_comments

boolean

[en] End users in this organization are able to see each other's comments on tickets

updated_at

timestamp

[en] The time of the last update of the organization

domain_names

text

[en] The time of the last update of the organization

shared_tickets

boolean

[en] End users in this organization are able to see each other's tickets

name

text

[en] A unique name for the organization

url

text

[en] The API url of this organization

organization_fields

text

[en] Custom fields for this organization

created_at

timestamp

[en] The time the organization was created

tags

text

[en] The tags of the organization

details

text

[en] Any details obout the organization, such as the address

group_id

text

[en] New tickets from users in this organization are automatically put in this group

external_id

text

[en] A unique external id to associate organizations to an external record. The id is case-insensitive. For example, "company1" and "Company1" are considered the same

notes

text

[en] Any notes you have about the organization

id

text

[en] Automatically assigned upon creation

comment

text

[en] The comment received with this rating, if available

assignee_id

text

[en] The id of agent assigned to at the time of rating

score

text

[en] The rating "offered", "unoffered", "good" or "bad"

ticket_id

text

[en] The id of ticket being rated

    Tickets > > id

requester_id

text

[en] The id of ticket requester submitting the rating

url

text

[en] The API url of this rating

created_at

timestamp

[en] The time the satisfaction rating got created

group_id

text

[en] The id of group assigned to at the time of rating

updated_at

timestamp

[en] The time the satisfaction rating got updated

id

text

[en] Automatically assigned when the ticket is created

status

text

[en] The state of the ticket. Allowed values are "new", "open", "pending", "hold", "solved", or "closed"

follower_ids

text

[en] The ids of agents currently following the ticket. See CCs and followers resources

via__source__to__name

text

[en] The ids of agents currently following the ticket. See CCs and followers resources

via__source__to__address

text

via__source__from__name

text

via__source__from__address

text

via__source__rel

text

via__channel

text

description

text

[en] Read-only first comment on the ticket

tags

text

[en] The array of tags applied to this ticket

problem_id

text

[en] For tickets of type "incident", the ID of the problem the incident is linked to

allow_channelback

boolean

[en] Is false if channelback is disabled, true otherwise. Only applicable for channels framework ticket

updated_at

timestamp

[en] When this record last got updated

submitter_id

text

[en] The user who submitted the ticket. The submitter always becomes the author of the first comment on the ticket

    Usuários > > id

assignee_id

text

[en] The agent currently assigned to the ticket

    Usuários > > id

brand_id

text

[en] Enterprise only. The id of the brand this ticket is associated with

due_at

timestamp

[en] If this is a ticket of type "task" it has a due date

satisfaction_rating

text

[en] The satisfaction rating of the ticket, if it exists, or the state of satisfaction, "offered" or "unoffered". The value is null for plan types that don't support CSAT

is_public

boolean

[en] Is true if any comments are public, false otherwise

requester_id

text

[en] The user who requested this ticket

    Usuários > > id

forum_topic_id

text

[en] The topic in the Zendesk Web portal this ticket originated from, if any. The Web portal is deprecated

recipient

text

[en] The original recipient e-mail address of the ticket. Notification emails for the ticket are sent from this address

subject

text

[en] The value of the subject field for this ticket

organization_id

text

[en] The organization of the requester. You can only specify the ID of an organization associated with the requester

    Organizações > > id

url

text

[en] The API url of this ticket

type

text

[en] The type of this ticket. Allowed values are "problem", "incident", "question", or "task"

created_at

timestamp

[en] When this record was created

sharing_agreement_ids

text

[en] The ids of the sharing agreements used for this ticket

allow_attachments

boolean

[en] Permission for agents to add add attachments to a comment

followup_ids

text

[en] The ids of the followups created from this ticket. Ids are only visible once the ticket is closed

collaborator_ids

text

[en] The ids of users currently CC'ed on the ticket

priority

text

[en] The urgency with which the ticket should be addressed. Allowed values are "urgent", "high", "normal", or "low"

raw_subject

text

[en] The dynamic content placeholder, if present, or the "subject" value, if not

email_cc_ids

text

[en] The ids of agents or end users currently CC'ed on the ticket

has_incidents

boolean

[en] Is true if a ticket is a problem type and has one or more incidents linked to it. Otherwise, the value is false.

group_id

text

[en] The group this ticket is assigned to

    Grupos > > id

external_id

text

[en] An id you can use to link Zendesk Support tickets to local records

ticket_id

text

[en] ID of the ticket

fields__id

text

[en] ID of the field

fields_title

text

[en] Title of the field

fields__value

text

[en] Value of the field

id

text

[en] Automatically assigned when the user is created

tags

text

[en] The user's tags. Only present if your account has user tagging enabled

locale

text

[en] The locale for this user

shared_agent

boolean

[en] If the user is a shared agent from a different Zendesk Support instance. Ticket sharing accounts only

updated_at

timestamp

[en] The time the user was last updated

restricted_agent

boolean

[en] If the agent has any restrictions; false for admins and unrestricted agents, true for other agents

organization_id

text

[en] The id of the user's organization. If the user has more than one organization memberships

phone

text

[en] The primary phone number of this user

custom_role_id

text

[en] A custom role if the user is an agent on the Enterprise plan or above

last_login_at

timestamp

[en] Last time the user signed in to Zendesk Support or made an API request using an API token or basic authentication

role_type

text

[en] The user's role id. 0 for a custom agent, 1 for a light agent, 2 for a chat agent, 3 for a chat agent added to the Support account as a contributor ( Chat Phase 4 ), 4 for an admin, and 5 for a billing admin

default_group_id

text

[en] The id of the user's default group

suspended

boolean

[en] If the agent is suspended. Tickets from suspended users are also suspended, and these users cannot sign in to the end user portal

report_csv

boolean

[en] Whether or not the user can access the CSV report on the Search tab of the Reporting page in the Support admin interface. See Analyzing Help Center search results in Help Center. Only available on the Support Professional or Suite Growth plan or above

active

boolean

[en] false if the user has been deleted

two_factor_auth_enabled

boolean

[en] If two factor authentication is enabled

notes

text

[en] Any notes you want to store about the user

iana_time_zone

text

[en] The time zone for the user

moderator

boolean

[en] Designates whether the user has forum moderation capabilities

verified

boolean

[en] Any of the user's identities is verified

name

text

[en] The user's name

only_private_comments

boolean

[en] true if the user can only create private comments

url

text

[en] The user's API url

created_at

timestamp

[en] The time the user was created

time_zone

text

[en] The user's time zone

shared_phone_number

text

[en] Whether the phone number is shared or not

alias

text

[en] An alias displayed to end users

role

text

[en] The user's role. Possible values are 'end-user', 'agent', or 'admin'

details

text

[en] Any details you want to store about the user, such as an address

signature

text

[en] The user's signature. Only agents and admins can have signatures

shared

boolean

[en] If the user is shared from a different Zendesk Support instance. Ticket sharing accounts only

external_id

text

[en] A unique identifier from another system, case sensitive. Example: 'ian1' and 'Ian1' are different users

email

text

[en] The user's primary email address

chat_only

boolean

[en] Whether or not the user is a chat-only agent

ticket_restriction

text

[en] Specifies which tickets the user has access to. Possible values are: "organization", "groups", "assigned", "requested", null