Hi Platform

Adicionando o conector

1) Faça login na sua conta do Hi Platform como Gerente

Atenção: é importante que o usuário que está fazendo login tenha o perfil de Gerente

2) Após o login, com o mesmo navegador, acesse a seguinte URL: https://plataforma2.seekr.com.br/api_doc/v3

3) Na página de API, na parte superior, clique em “API Key e API Secret”

4) Agora basta copiar os valores de “API Key” e “API Secret” que irão aparecer – sem as aspas

5) Faça login na Kondado, vá para a seção de adicionar conectores e selecione o conector do Hi Platform

6) No conector, em “Nome” dê um nome para o seu conector e em “URL de acesso ao app da HiPlatform” coloque a URL que você utiliza para fazer login no HiPlatform (por exemplo https://plataforma1.seekr.com.br ou https://plataforma2.seekr.com.br, etc ) , em “API Key” e “API Secret” cole os valores obtidos no passo (4)

Agora basta clicar em SALVAR e para começar a receber dados do Hi Platform no Data Warehouse ou Data Lake

Integrações

Gráfico de relacionamento entre tabelas

Chamados

Objeto principal

Campo	Tipo
id	text
account_id	float
attendant__email	text
attendant__id	float
attendant__name	text
content	text
created_at	timestamp
crm_user__custom_identifier	text
crm_user__email	text
crm_user__following	text
crm_user__gender	text
crm_user__id	text
crm_user__image	text
crm_user__name	text
crm_user__unknown	boolean
crm_user__username	text
first_search_result_created_at	timestamp
first_search_result_published_at	timestamp
first_search_result_published_at_hour	float
first_search_result_search_term_id	text
first_search_result_type_on_media	text
forked	boolean
has_note	boolean
hibot_id	text
hidden	text
interactions	float
last_seen_at	timestamp
locale__city	text
locale__city_id	text
locale__country	text
locale__country_id	text
locale__country_short	text
locale__latitude	text
locale__longitude	text
locale__state	text
locale__state_id	text
locale__state_short	text
most_recent_search_result_created_at	timestamp
most_recent_search_result_crm_user_id	float
most_recent_search_result_hide_on_ticket	text
most_recent_search_result_member_of	text
most_recent_search_result_published_at	timestamp
most_recent_search_result_published_at_hour	float
new_interaction	boolean
opened_at	timestamp
op_times_int_with_sla_anwsered_time	text
op_times_int_with_sla_opened_time	text
op_times_int_with_sla_resolved_time	text
op_times_int_wo_sla_anwsered_time	text
op_times_int_wo_sla_opened_time	text
op_times_int_wo_sla_resolved_time	text
op_times_part_with_sla_anwsered_time	text
op_times_part_with_sla_opened_time	text
op_times_part_with_sla_resolved_time	text
op_times_part_wo_sla_anwsered_time	text
op_times_part_wo_sla_opened_time	text
op_times_part_wo_sla_resolved_time	text
parent_publication_published_at	timestamp
polarization	float
priority	float
protocol	text
read	boolean
resolved_at	timestamp
responded_at	timestamp
search_setting_id	float
social_media__crm_key	text
social_media__description	text
social_media__id	float
social_media__title	text
social_media__type	text
status	text
unhidden_on	text
updated_at	timestamp
workflow_user	text

interactions_texts

Campo	Tipo
ticket_id	text
interaction_order	int
interaction_text	text

Ocorrências

Objeto principal

Campo	Tipo
id	text
account_id	text
attached_image_thumb_url	text
attached_image_url	text
auto_polarized	boolean
bot	boolean
bot_message	boolean
content_type	text
created_at	timestamp
crm_user__email	text
crm_user__gender	text
crm_user__id	text
crm_user__unknown	boolean
favorite	boolean
found_at	timestamp
interaction_type	text
interactions__fb_comments	float
interactions__fb_liked	boolean
interactions__fb_likes	float
interactions__fb_reaction_angry	float
interactions__fb_reaction_haha	float
interactions__fb_reaction_like	float
interactions__fb_reaction_love	float
interactions__fb_reaction_sad	float
interactions__fb_reaction_wow	float
interactions__fb_shares	float
interactions__gp_comments	float
interactions__gp_likes	float
interactions__gp_shares	float
interactions__ig_comments	float
interactions__ig_likes	float
interactions__li_comments	float
interactions__li_liked	boolean
interactions__li_likes	float
interactions__ra_back_doing_business	boolean
interactions__ra_rating	text
interactions__ra_resolved_issue	boolean
interactions__tw_liked	boolean
interactions__tw_likes	float
interactions__tw_retweeted	boolean
interactions__tw_retweets	float
interactions__yt_comments	float
interactions__yt_dislikes	float
interactions__yt_likes	float
interactions__yt_views	float
locale__city	text
locale__city_id	text
locale__country	text
locale__country_id	text
locale__country_short	text
locale__latitude	text
locale__longitude	text
locale__state	text
locale__state_id	text
locale__state_short	text
media_id	text
media_parent_id	text
polarization	float
published_on	text
published_on_date	date
published_on_hour	float
published_on_wday	float
reach	float
received_at	text
rules	text
search_id	float
search_setting_id	float
search_term	text
search_term_id	float
social_media__crm_key	text
social_media__custom_name	text
social_media__editable	boolean
social_media__hidable	boolean
social_media__hidden	boolean
social_media__key	text
social_media__rejected	boolean
social_media__removable	boolean
social_media__user_headline	text
social_media__user_id	text
social_media__user_image	text
social_media__user_name	text
source	text
text	text
ticket_id	text
title	text
url	text

Campo	Tipo
search_result_id	text
tag_id	text

Usuários CRM

Objeto principal

Campo	Tipo
id	text
city	text
country	text
created_at	timestamp
email	text
gender	text
name	text
phone	text
state	text
user_image_url	text

social_medias

Campo	Tipo
crm_user_id	text
social_medias__media	text
social_medias__profile_url	text
social_medias__user_id	text

Publicações

Campo	Tipo
id	text
account__active	boolean
account__authorized	text
account__bot_enabled	boolean
account__custom_name	text
account__group	text
account__id	text
account__image	text
account__name	text
account__removing	boolean
account__sac_enabled	boolean
account__sync_active	boolean
account__type	text
account__username	text
media_id	text
media_parent_id	text
media_url	text
publication__came_from	text
publication_engagement_clicks	float
publication_engagement_comments	float
publication_engagement_dislikes	float
publication_engagement_likes	float
publication_engagement_reach	float
publication_engagement_shares	float
publication_engagement_stories	float
publication_engagement_views	float
publication_engagement_reactions_angry	float
publication_engagement_reactions_haha	float
publication_engagement_reactions_like	float
publication_engagement_reactions_love	float
publication_engagement_reactions_sad	float
publication_engagement_reactions_wow	float
publication__id	text
publication__link	text
publication__message	text
publication__publish_at	timestamp
publication__status	text
publication__title	text
status	text