{"id":1911,"date":"2021-03-01T21:13:01","date_gmt":"2021-03-02T00:13:01","guid":{"rendered":"https:\/\/kondado.com.br\/blog\/wiki\/?p=1911"},"modified":"2023-04-26T16:39:21","modified_gmt":"2023-04-26T19:39:21","slug":"freshdesk","status":"publish","type":"post","link":"https:\/\/kondado.com.br\/blog\/wiki\/2021\/03\/01\/freshdesk\/","title":{"rendered":"Freshdesk"},"content":{"rendered":"\n<h2>Adicionando o conector<\/h2>\n\n\n\n<p>Adicionando o conector do Freshdesk na Kondado, voc\u00ea pode ter acesso aos dados dos seus tickets no seu Data Warehouse ou Data Lake &#8211; processo tamb\u00e9m conhecido como ETL ou ELT<\/p>\n\n\n\n<p><\/p>\n\n\n\n\n\n<p><\/p>\n\n\n\n<p>Para adicionar o conector do Freshdesk, siga os passos abaixo:<\/p>\n\n\n\n<p>1) Fa\u00e7a login na sua conta do Freshdesk<\/p>\n\n\n\n<p class=\"has-pale-cyan-blue-background-color has-background\"><strong>Aten\u00e7\u00e3o:<\/strong> O usu\u00e1rio do Freshdesk utilizado deve ter permiss\u00f5es de Administrador<\/p>\n\n\n\n<p>2) Clique na sua imagem de perfil no canto superior direito e depois em &#8220;Profile Settings&#8221;<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/50000744437\/original\/I3yDv2f5i6oz-7RubhbGeOQE1WIxFKZFYw.png?1582176394\" alt=\"\"\/><\/figure><\/div>\n\n\n\n<p>3) Na barra lateral \u00e0 direita, voc\u00ea encontrar\u00e1 sua chave de API<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"1024\" height=\"625\" src=\"https:\/\/kondado.com.br\/blog\/wiki\/wp-content\/uploads\/sites\/2\/2021\/03\/2nGcmozpL_PP5BYmwyT7isFW6KttewmL3A-1024x625.png\" alt=\"\" class=\"wp-image-1912\" srcset=\"https:\/\/kondado.com.br\/blog\/wiki\/wp-content\/uploads\/sites\/2\/2021\/03\/2nGcmozpL_PP5BYmwyT7isFW6KttewmL3A-1024x625.png 1024w, https:\/\/kondado.com.br\/blog\/wiki\/wp-content\/uploads\/sites\/2\/2021\/03\/2nGcmozpL_PP5BYmwyT7isFW6KttewmL3A-300x183.png 300w, https:\/\/kondado.com.br\/blog\/wiki\/wp-content\/uploads\/sites\/2\/2021\/03\/2nGcmozpL_PP5BYmwyT7isFW6KttewmL3A-768x469.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>4) Fa\u00e7a login na Kondado, v\u00e1 para a <a href=\"https:\/\/kondado.com.br\/blog\/wiki\/adicionando-conectores-na-plataforma-da-kondado\/\" data-type=\"URL\" data-id=\"https:\/\/kondado.com.br\/blog\/wiki\/adicionando-conectores-na-plataforma-da-kondado\/\">se\u00e7\u00e3o de adicionar conectores<\/a> e selecione o conector do Freshdesk<\/p>\n\n\n\n<p>5) Na p\u00e1gina de preenchimento dos dados do conector, fa\u00e7a o seguinte:<\/p>\n\n\n\n<ul><li>Em Dom\u00ednio, cole a <span style=\"text-decoration: underline;\"><em>primeira parte<\/em><\/span> da sua URL de acesso ao Freshdesk. Por exemplo, se a sua URL de acesso \u00e9 https:\/\/<strong>empresa<\/strong>.freshdesk.com, utilize o valor <strong>empresa<\/strong><\/li><li>Em API key, cole o valor obtido no passo (3)<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img loading=\"lazy\" width=\"550\" height=\"441\" src=\"https:\/\/kondado.com.br\/blog\/wiki\/wp-content\/uploads\/sites\/2\/2021\/03\/image.png\" alt=\"\" class=\"wp-image-1913\" srcset=\"https:\/\/kondado.com.br\/blog\/wiki\/wp-content\/uploads\/sites\/2\/2021\/03\/image.png 550w, https:\/\/kondado.com.br\/blog\/wiki\/wp-content\/uploads\/sites\/2\/2021\/03\/image-300x241.png 300w\" sizes=\"(max-width: 550px) 100vw, 550px\" \/><\/figure><\/div>\n\n\n\n<p>6) Agora basta dar um nome para o seu conector e clicar em SALVAR<\/p>\n\n\n\n<h2>Integra\u00e7\u00f5es<\/h2>\n\n\n\n<p><strong>\u00cdndice<\/strong><\/p>\n\n\n\n<ul>\n<li><a href='#anchor..parent_pipeline::object..freshdesk::agents'>Agents<\/a><\/li>\n<li><a href='#anchor..parent_pipeline::object..freshdesk::contacts'>Contacts<\/a><\/li>\n<li><a href='#anchor..parent_pipeline::object..freshdesk::tickets'>Tickets<\/a><\/li>\n<li><a href='#anchor..parent_pipeline::object..freshdesk::tickets_custom_fields'>Tickets: custom fields<\/a><\/li>\n<\/ul>\n\n\n\n\n<p><strong>Gr\u00e1fico de relacionamento<\/strong><\/p>\n\n\n\n<a style=\"width: 100%; min-width: 100%\" href=\"https:\/\/public-files.kondado.io\/wiki\/erd\/freshdesk.svg\" target=\"_blank\" rel=\"noopener\">\n\t\t<div style=\"padding-bottom:10px; display: block;width: 100%; \">\t\n\t\t\t<p style=\"width: 100%; min-width: 100%\">\n\t\t\t\t<p style=\"width: 100%; min-width: 100%; font-size:small\">\n\t\t\t\t\tClique para ampliar\n\t\t\t\t<\/p>\n\t\t\t\t<p style=\"width: 100%; min-width: 100%\">\n\t\t\t\t\t<div style=\"display: block;width: 50%; height:auto; background-color: white\">\n\t\t\t\t\t\t<img src=\"https:\/\/public-files.kondado.io\/wiki\/erd\/freshdesk.svg\" style=\"display: block;width: 150px;\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/p>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/a>\n\n\n\n<h3><strong>Tickets<\/strong><\/h3>\n\n\n\n<!--- __kdd_doc_updated:2023-04-26T16:33:46.720753Z --->\n<a id=\"parent_pipeline_type:tickets\"><\/a>\n<a id=\"anchor..parent_pipeline::object..freshdesk::tickets\"><\/a>\n<a style=\"border:0\" href=\"#anchor..parent_pipeline::table..freshdesk::tickets::\" id=\"anchor..parent_pipeline::table..freshdesk::tickets::\"><i class=\"fas fa-link\"><\/i><\/a>\n<p style='padding-left:5%'>Objeto principal<\/p>\n<div style=\"padding-left:10%\"><table>\n\n\t\t\t  <tr style=\"border-bottom:1px solid gray\">\n\t\t\t    <th><small><b>Campo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b>Tipo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b><\/b><\/small><\/th>\n\t\t\t  <\/tr>\n\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::::id\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::::id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tid\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] ID \u00fanico do ticket<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::::updated_at\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::::updated_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tupdated_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Timestamp de atualiza\u00e7\u00e3o do ticket<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::::subject\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::::subject\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tsubject\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Assunto do ticket<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::::stats-&gt;reopened_at\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::::stats-&gt;reopened_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tstats__reopened_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::::stats-&gt;resolved_at\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::::stats-&gt;resolved_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tstats__resolved_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::::stats-&gt;first_responded_at\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::::stats-&gt;first_responded_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tstats__first_responded_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::::stats-&gt;closed_at\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::::stats-&gt;closed_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tstats__closed_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::::stats-&gt;status_updated_at\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::::stats-&gt;status_updated_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tstats__status_updated_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::::stats-&gt;agent_responded_at\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::::stats-&gt;agent_responded_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tstats__agent_responded_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::::stats-&gt;pending_since\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::::stats-&gt;pending_since\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tstats__pending_since\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::::stats-&gt;requester_responded_at\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::::stats-&gt;requester_responded_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tstats__requester_responded_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::::spam\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::::spam\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tspam\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] TRUE se o ticket foi marcado como spam<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::::due_by\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::::due_by\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tdue_by\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Timestamp que indica quando o ticket deve ser resolvido<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::::id\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::::id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tresponder_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] ID do agente para quem o ticket foi atribu\u00eddo<\/small><\/p>\n\t\t\t\t\t\t<p style=\"padding:0;border:0;margin:0\"><small><small><small>&nbsp;&nbsp;&nbsp;&nbsp;<i class=\"fas fa-link\"><\/i><a style=\"border:0\" href=\"#anchor..parent_pipeline::field..freshdesk::agents::::id\">Agents &gt;  &gt; id<\/a><\/small><\/small><\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::::priority\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::::priority\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tpriority\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Prioridade do ticket<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::::source\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::::source\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tsource\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] O canal por onde o ticket foi criado<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::::type\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::::type\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\ttype\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Ajuda a categorizar o ticket de acordo com diferentes n\u00edveis de tarefas que o seu time lida<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::::support_email\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::::support_email\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tsupport_email\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::::status\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::::status\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tstatus\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Status do ticket<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::::is_escalated\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::::is_escalated\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tis_escalated\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Verdadeiro caso o ticket seja escalado por qualquer motivo<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::::email_config_id\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::::email_config_id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\temail_config_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] ID of email config which is used for this ticket. (i.e., support@yourcompany.com\/sales@yourcompany.com)<\/small><\/p><p><small>[pt] ID da configura\u00e7\u00e3o de email que foi utilizada neste ticket (por exemplo: support@yourcompany.com\/sales@yourcompany.com)<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::::company-&gt;id\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::::company-&gt;id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tcompany__id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] ID of the company to which this ticket belongs<\/small><\/p><p><small>[pt] ID da empresa \u00e0 qual este ticket pertence<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::::company-&gt;name\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::::company-&gt;name\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tcompany__name\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Name of the company to which this ticket belongs<\/small><\/p><p><small>[pt] Nome da empresa \u00e0 qual este ticket pertence<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::::requester-&gt;mobile\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::::requester-&gt;mobile\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\trequester__mobile\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Mobile phone of the requester<\/small><\/p><p><small>[pt] Celular do solicitante<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::::requester-&gt;email\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::::requester-&gt;email\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\trequester__email\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Email of the requester<\/small><\/p><p><small>[pt] Email do solicitante<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::::id\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::::id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\trequester__id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] User ID of the requester<\/small><\/p><p><small>[pt] ID de usu\u00e1rio do solicitante<\/small><\/p>\n\t\t\t\t\t\t<p style=\"padding:0;border:0;margin:0\"><small><small><small>&nbsp;&nbsp;&nbsp;&nbsp;<i class=\"fas fa-link\"><\/i><a style=\"border:0\" href=\"#anchor..parent_pipeline::field..freshdesk::contacts::::id\">Contacts &gt;  &gt; id<\/a><\/small><\/small><\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::::requester-&gt;phone\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::::requester-&gt;phone\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\trequester__phone\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Phone of the requester<\/small><\/p><p><small>[pt] Telefone do solicitante<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::::requester-&gt;name\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::::requester-&gt;name\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\trequester__name\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Name of the requester<\/small><\/p><p><small>[pt] Nome do solicitante<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::::product_id\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::::product_id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tproduct_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] ID of the product to which the ticket is associated<\/small><\/p><p><small>[pt] ID do produto ao qual o ticket est\u00e1 associado<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::::fr_due_by\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::::fr_due_by\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tfr_due_by\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Timestamp that denotes when the first response is due<\/small><\/p><p><small>[pt] Timestamp que denota quando a primeira resposta&apos;deve ser dada<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::::fr_escalated\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::::fr_escalated\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tfr_escalated\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Set to true if the ticket has been escalated as the result of first response time being breached<\/small><\/p><p><small>[pt] Verdadeiro se o ticket foi escalado como resultado de viola\u00e7\u00e3o do tempo de primeira resposta<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::::created_at\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::::created_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tcreated_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Ticket creation timestamp<\/small><\/p><p><small>[pt] Timestamp de cria\u00e7\u00e3o do Ticket<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::::group_id\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::::group_id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tgroup_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] ID of the group to which the ticket has been assigned<\/small><\/p><p><small>[pt] ID do grupo para qual o ticket foi atribu\u00eddo<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::::description\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::::description\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tdescription\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] HTML content of the ticket<\/small><\/p><p><small>[pt] Conte\u00fado HTML do ticket<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::::description_text\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::::description_text\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tdescription_text\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Content of the ticket in plain text<\/small><\/p><p><small>[pt] Conte\u00fado do ticket em texto puro<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n<\/table><\/div>\n<a style=\"border:0\" href=\"#anchor..parent_pipeline::table..freshdesk::tickets::tags\" id=\"anchor..parent_pipeline::table..freshdesk::tickets::tags\"><i class=\"fas fa-link\"><\/i><\/a>\n<p style=\"padding-left:5%\">freshdesk_tickets__tags<\/p>\n<div style=\"padding-left:10%\"><table>\n\n\t\t\t  <tr style=\"border-bottom:1px solid gray\">\n\t\t\t    <th><small><b>Campo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b>Tipo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b><\/b><\/small><\/th>\n\t\t\t  <\/tr>\n\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::tags::id\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::tags::id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tticket_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Unique ID of the ticket<\/small><\/p><p><small>[pt] ID \u00fanico do ticket<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::tags::tags-&gt;tag\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::tags::tags-&gt;tag\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\ttag\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Tag associated with the ticket<\/small><\/p><p><small>[pt] Tag associada ao ticket<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n<\/table><\/div>\n<a style=\"border:0\" href=\"#anchor..parent_pipeline::table..freshdesk::tickets::emails\" id=\"anchor..parent_pipeline::table..freshdesk::tickets::emails\"><i class=\"fas fa-link\"><\/i><\/a>\n<p style=\"padding-left:5%\">freshdesk_tickets__emails<\/p>\n<div style=\"padding-left:10%\"><table>\n\n\t\t\t  <tr style=\"border-bottom:1px solid gray\">\n\t\t\t    <th><small><b>Campo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b>Tipo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b><\/b><\/small><\/th>\n\t\t\t  <\/tr>\n\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::emails::id\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::emails::id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tticket_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Unique ID of the ticket<\/small><\/p><p><small>[pt] ID \u00fanico do ticket<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::emails::emails-&gt;type\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::emails::emails-&gt;type\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\temail_type\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Type of email address associated with the ticket. Eg: cc, reply_cc, to<\/small><\/p><p><small>[pt] Tipo de endere\u00e7o de email associado com o ticket. Por exemplo: cc, reply_cc, to<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets::emails::emails-&gt;address\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::emails::emails-&gt;address\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\temail_address\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Email address of a given type for a given ticket_id<\/small><\/p><p><small>[pt] Endere\u00e7o de email de dado type para um dado ticket_id<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n<\/table><\/div>\n\n\n\n<h3><strong>Agents<\/strong><\/h3>\n\n\n\n<!--- __kdd_doc_updated:2023-04-26T16:33:45.338968Z --->\n<a id=\"parent_pipeline_type:agents\"><\/a>\n<a id=\"anchor..parent_pipeline::object..freshdesk::agents\"><\/a>\n<a style=\"border:0\" href=\"#anchor..parent_pipeline::table..freshdesk::agents::\" id=\"anchor..parent_pipeline::table..freshdesk::agents::\"><i class=\"fas fa-link\"><\/i><\/a>\n<div style=\"padding-left:10%\"><table>\n\n\t\t\t  <tr style=\"border-bottom:1px solid gray\">\n\t\t\t    <th><small><b>Campo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b>Tipo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b><\/b><\/small><\/th>\n\t\t\t  <\/tr>\n\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::agents::::id\" href=\"#anchor..parent_pipeline::field..freshdesk::agents::::id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tid\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] User ID of the agent<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::agents::::available\" href=\"#anchor..parent_pipeline::field..freshdesk::agents::::available\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tavailable\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] If the agent is in a group that has enabled Automatic Ticket Assignment, this attribute will be set to true if the agent is accepting new tickets<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::agents::::updated_at\" href=\"#anchor..parent_pipeline::field..freshdesk::agents::::updated_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tupdated_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Agent updated timestamp<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::agents::::available_since\" href=\"#anchor..parent_pipeline::field..freshdesk::agents::::available_since\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tavailable_since\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Timestamp that denotes when the agent became available\/unavailable (depending on the value of the &apos;available&apos; attribute)<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::agents::::last_active_at\" href=\"#anchor..parent_pipeline::field..freshdesk::agents::::last_active_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tlast_active_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::agents::::ticket_scope\" href=\"#anchor..parent_pipeline::field..freshdesk::agents::::ticket_scope\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tticket_scope\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Ticket permission of the agent (1 -&gt; Global Access, 2 -&gt; Group Access, 3 -&gt; Restricted Access)<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::agents::::created_at\" href=\"#anchor..parent_pipeline::field..freshdesk::agents::::created_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tcreated_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Agent creation timestamp<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::agents::::occasional\" href=\"#anchor..parent_pipeline::field..freshdesk::agents::::occasional\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\toccasional\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Set to true if this is an occasional agent (true =&gt; occasional, false =&gt; full-time)<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::agents::::contact-&gt;updated_at\" href=\"#anchor..parent_pipeline::field..freshdesk::agents::::contact-&gt;updated_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tcontact__updated_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Timestamp of the last update<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::agents::::contact-&gt;phone\" href=\"#anchor..parent_pipeline::field..freshdesk::agents::::contact-&gt;phone\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tcontact__phone\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Telephone number of the agent<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::agents::::contact-&gt;last_login_at\" href=\"#anchor..parent_pipeline::field..freshdesk::agents::::contact-&gt;last_login_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tcontact__last_login_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Timestamp of the agent&apos;s last successful login<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::agents::::contact-&gt;active\" href=\"#anchor..parent_pipeline::field..freshdesk::agents::::contact-&gt;active\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tcontact__active\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Set to true if the agent is verified<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::agents::::contact-&gt;name\" href=\"#anchor..parent_pipeline::field..freshdesk::agents::::contact-&gt;name\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tcontact__name\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Name of the agent<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::agents::::contact-&gt;language\" href=\"#anchor..parent_pipeline::field..freshdesk::agents::::contact-&gt;language\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tcontact__language\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Language of the agent. Default language is en<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::agents::::contact-&gt;mobile\" href=\"#anchor..parent_pipeline::field..freshdesk::agents::::contact-&gt;mobile\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tcontact__mobile\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Mobile number of the agent<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::agents::::contact-&gt;created_at\" href=\"#anchor..parent_pipeline::field..freshdesk::agents::::contact-&gt;created_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tcontact__created_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Creation timestamp<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::agents::::contact-&gt;time_zone\" href=\"#anchor..parent_pipeline::field..freshdesk::agents::::contact-&gt;time_zone\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tcontact__time_zone\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Time zone of the agent<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::agents::::contact-&gt;email\" href=\"#anchor..parent_pipeline::field..freshdesk::agents::::contact-&gt;email\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tcontact__email\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Email address of the agent<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::agents::::contact-&gt;job_title\" href=\"#anchor..parent_pipeline::field..freshdesk::agents::::contact-&gt;job_title\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tcontact__job_title\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Job title of the agent<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::agents::::signature\" href=\"#anchor..parent_pipeline::field..freshdesk::agents::::signature\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tsignature\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Signature of the agent in HTML format<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::agents::::type\" href=\"#anchor..parent_pipeline::field..freshdesk::agents::::type\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\ttype\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n<\/table><\/div>\n\n\n\n<h3><strong>Contacts<\/strong><\/h3>\n\n\n\n<!--- __kdd_doc_updated:2023-04-26T16:33:46.076086Z --->\n<a id=\"parent_pipeline_type:contacts\"><\/a>\n<a id=\"anchor..parent_pipeline::object..freshdesk::contacts\"><\/a>\n<a style=\"border:0\" href=\"#anchor..parent_pipeline::table..freshdesk::contacts::\" id=\"anchor..parent_pipeline::table..freshdesk::contacts::\"><i class=\"fas fa-link\"><\/i><\/a>\n<div style=\"padding-left:10%\"><table>\n\n\t\t\t  <tr style=\"border-bottom:1px solid gray\">\n\t\t\t    <th><small><b>Campo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b>Tipo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b><\/b><\/small><\/th>\n\t\t\t  <\/tr>\n\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::contacts::::id\" href=\"#anchor..parent_pipeline::field..freshdesk::contacts::::id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tid\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] ID of the contact<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::contacts::::preferred_source\" href=\"#anchor..parent_pipeline::field..freshdesk::contacts::::preferred_source\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tpreferred_source\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::contacts::::twitter_followers_count\" href=\"#anchor..parent_pipeline::field..freshdesk::contacts::::twitter_followers_count\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\ttwitter_followers_count\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::contacts::::description\" href=\"#anchor..parent_pipeline::field..freshdesk::contacts::::description\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tdescription\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] A short description of the contact<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::contacts::::language\" href=\"#anchor..parent_pipeline::field..freshdesk::contacts::::language\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tlanguage\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Language of the contact<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::contacts::::twitter_id\" href=\"#anchor..parent_pipeline::field..freshdesk::contacts::::twitter_id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\ttwitter_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Twitter handle of the contact<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::contacts::::mobile\" href=\"#anchor..parent_pipeline::field..freshdesk::contacts::::mobile\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tmobile\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Mobile number of the contact<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::contacts::::name\" href=\"#anchor..parent_pipeline::field..freshdesk::contacts::::name\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tname\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Name of the contact<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::contacts::::created_at\" href=\"#anchor..parent_pipeline::field..freshdesk::contacts::::created_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tcreated_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Contact creation timestamp<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::contacts::::facebook_id\" href=\"#anchor..parent_pipeline::field..freshdesk::contacts::::facebook_id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tfacebook_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::contacts::::company_id\" href=\"#anchor..parent_pipeline::field..freshdesk::contacts::::company_id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tcompany_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] ID of the primary company to which this contact belongs<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::contacts::::unique_external_id\" href=\"#anchor..parent_pipeline::field..freshdesk::contacts::::unique_external_id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tunique_external_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] External ID of the contact<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::contacts::::email\" href=\"#anchor..parent_pipeline::field..freshdesk::contacts::::email\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\temail\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Primary email address of the contact. If you want to associate additional email(s) with this contact, use the other_emails attribute<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::contacts::::updated_at\" href=\"#anchor..parent_pipeline::field..freshdesk::contacts::::updated_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tupdated_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Contact updated timestamp<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::contacts::::phone\" href=\"#anchor..parent_pipeline::field..freshdesk::contacts::::phone\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tphone\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Telephone number of the contact<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::contacts::::time_zone\" href=\"#anchor..parent_pipeline::field..freshdesk::contacts::::time_zone\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\ttime_zone\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Time zone in which the contact resides<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::contacts::::twitter_profile_status\" href=\"#anchor..parent_pipeline::field..freshdesk::contacts::::twitter_profile_status\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\ttwitter_profile_status\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::contacts::::address\" href=\"#anchor..parent_pipeline::field..freshdesk::contacts::::address\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\taddress\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Address of the contact<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::contacts::::active\" href=\"#anchor..parent_pipeline::field..freshdesk::contacts::::active\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tactive\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Set to true if the contact has been verified<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::contacts::::csat_rating\" href=\"#anchor..parent_pipeline::field..freshdesk::contacts::::csat_rating\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tcsat_rating\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::contacts::::job_title\" href=\"#anchor..parent_pipeline::field..freshdesk::contacts::::job_title\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tjob_title\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[en] Job title of the contact<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n<\/table><\/div>\n\n\n\n<h3><strong>Tickets: custom fields<\/strong><\/h3>\n\n\n\n<!--- __kdd_doc_updated:2023-04-26T16:33:50.232227Z --->\n<a id=\"parent_pipeline_type:tickets_custom_fields\"><\/a>\n<a id=\"anchor..parent_pipeline::object..freshdesk::tickets_custom_fields\"><\/a>\n<a style=\"border:0\" href=\"#anchor..parent_pipeline::table..freshdesk::tickets_custom_fields::\" id=\"anchor..parent_pipeline::table..freshdesk::tickets_custom_fields::\"><i class=\"fas fa-link\"><\/i><\/a>\n<div style=\"padding-left:10%\"><table>\n\n\t\t\t  <tr style=\"border-bottom:1px solid gray\">\n\t\t\t    <th><small><b>Campo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b>Tipo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b><\/b><\/small><\/th>\n\t\t\t  <\/tr>\n\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets_custom_fields::::id\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets_custom_fields::::id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tid\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] ID \u00fanico do ticket<\/small><\/p>\n\t\t\t\t\t\t<p style=\"padding:0;border:0;margin:0\"><small><small><small>&nbsp;&nbsp;&nbsp;&nbsp;<i class=\"fas fa-link\"><\/i><a style=\"border:0\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets::::id\">Tickets &gt;  &gt; id<\/a><\/small><\/small><\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets_custom_fields::::updated_at\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets_custom_fields::::updated_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tupdated_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Timestamp de atualiza\u00e7\u00e3o do ticket<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets_custom_fields::::cf_custom_field_x\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets_custom_fields::::cf_custom_field_x\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tcf_custom_field_x\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Exemplo de custom field x<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets_custom_fields::::cf_custom_field_y\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets_custom_fields::::cf_custom_field_y\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tcf_custom_field_y\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Exemplo de custom field x<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..freshdesk::tickets_custom_fields::::cf_custom_field_z\" href=\"#anchor..parent_pipeline::field..freshdesk::tickets_custom_fields::::cf_custom_field_z\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tcf_custom_field_z\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Exemplo de custom field x<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n<\/table><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Adicione o conector do Freshdesk na Kondado e integre os dados do seu helpdesk ao seu Data Warehouse ou Data Lake<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[229],"tags":[408,40,338,7,407,6,406,405,404,403,402],"_links":{"self":[{"href":"https:\/\/kondado.com.br\/blog\/wiki\/wp-json\/wp\/v2\/posts\/1911"}],"collection":[{"href":"https:\/\/kondado.com.br\/blog\/wiki\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kondado.com.br\/blog\/wiki\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kondado.com.br\/blog\/wiki\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kondado.com.br\/blog\/wiki\/wp-json\/wp\/v2\/comments?post=1911"}],"version-history":[{"count":19,"href":"https:\/\/kondado.com.br\/blog\/wiki\/wp-json\/wp\/v2\/posts\/1911\/revisions"}],"predecessor-version":[{"id":6180,"href":"https:\/\/kondado.com.br\/blog\/wiki\/wp-json\/wp\/v2\/posts\/1911\/revisions\/6180"}],"wp:attachment":[{"href":"https:\/\/kondado.com.br\/blog\/wiki\/wp-json\/wp\/v2\/media?parent=1911"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kondado.com.br\/blog\/wiki\/wp-json\/wp\/v2\/categories?post=1911"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kondado.com.br\/blog\/wiki\/wp-json\/wp\/v2\/tags?post=1911"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}