{"id":116,"date":"2019-07-22T20:14:46","date_gmt":"2019-07-22T20:14:46","guid":{"rendered":"https:\/\/kondado.com.br\/blog\/?p=116"},"modified":"2025-09-29T10:38:53","modified_gmt":"2025-09-29T13:38:53","slug":"adicionando-o-conector-do-zendesk-na-plataforma-da-kondado","status":"publish","type":"post","link":"https:\/\/kondado.com.br\/blog\/wiki\/2019\/07\/22\/adicionando-o-conector-do-zendesk-na-plataforma-da-kondado\/","title":{"rendered":"Zendesk"},"content":{"rendered":"<h2 id='add-instructions' name='add-instructions'>Adicionando o conector<\/h2><div><h4><strong>Requisitos<\/strong><\/h4><ul><li>Siga os passos com um acesso de Owner\/Administrador<\/li><li>Caso a sua conta do Zendesk tenha habilitado o <a href=\"https:\/\/support.zendesk.com\/hc\/en-us\/articles\/203663706-Restricting-access-to-Zendesk-Support-and-your-Help-Center-using-IP-restrictions#:~:text=To%20set%20IP%20restrictions,Ranges%20you%20want%20to%20restrict.\">bloqueio de IPs para acesso<\/a>, libere tamb\u00e9m os <a href=\"https:\/\/kondado.com.br\/blog\/blog\/ips-kondado\/\">IPs da Kondado<\/a><\/li><\/ul><h4><strong>Instru\u00e7\u00f5es<\/strong><\/h4><ol><li>Entre na sua conta do zendesk com um acesso de Owner\/Administrator<\/li><li>Uma vez na sua conta, selecione na barra lateral esquerda o \u00edcone da engrenagem (configura\u00e7\u00f5es), depois v\u00e1 em Canais e depois API<ol><li><img src=\"https:\/\/kdd-public-files.s3.amazonaws.com\/image_19_dabcb20993.png\"><\/li><\/ol><\/li><li>Em APIs, habilite o acesso por token e, depois, clique em adicionar novo<ol><li><img src=\"https:\/\/kdd-public-files.s3.amazonaws.com\/zendesk_novo_cliente_api_ebecd73d40.png\"><\/li><\/ol><\/li><li>Na p\u00e1gina de edi\u00e7\u00e3o do novo token, d\u00ea um nome para ele (por exemplo, integra\u00e7\u00e3o Kondado), copie o valor gerado e clique em Salvar<\/li><li>Na plataforma da Kondado, clique em CRIAR+> Conector > e selecione o conector do Zendesk<\/li><li>Preencha as informa\u00e7\u00f5es da imagem abaixo da seguinte forma<ol><li><img src=\"https:\/\/kdd-public-files.s3.amazonaws.com\/image_2_4_fdef1ba6fd.png\"><\/li><li>Nome: o nome da sua integra\u00e7\u00e3o, por exemplo, \u201cZendesk\u201d<\/li><li>E-mail (Owner) o e-mail do Owner da conta do Zendesk<\/li><li>Token: O token gerado no passo (4)<\/li><li>Sub-dom\u00ednio: o seu subdom\u00ednio do zendesk. Por exemplo, se o seu endere\u00e7o no zendesk \u00e9 empresa.zendesk.com, o seu subdom\u00ednio \u00e9 empresa<\/li><\/ol><\/li><\/ol><h2><span style=\"background-color:hsl(60, 75%, 60%);\">Caso a sua conta do Zendesk tenha habilitado o <\/span><a href=\"https:\/\/support.zendesk.com\/hc\/en-us\/articles\/203663706-Restricting-access-to-Zendesk-Support-and-your-Help-Center-using-IP-restrictions#:~:text=To%20set%20IP%20restrictions,Ranges%20you%20want%20to%20restrict.\"><span style=\"background-color:hsl(60, 75%, 60%);\">bloqueio de IPs para acesso<\/span><\/a><span style=\"background-color:hsl(60, 75%, 60%);\">, libere tamb\u00e9m os <\/span><a href=\"https:\/\/kondado.com.br\/blog\/blog\/ips-kondado\/\"><span style=\"background-color:hsl(60, 75%, 60%);\">IPs da Kondado<\/span><\/a><\/h2><\/div><h2 id='pipelines' name='pipelines'>Integra\u00e7\u00f5es<\/h2><h4 id='pipeline-index' name='pipeline-index'>\u00cdndice<\/h4><div><ul>\n<li><a href='#anchor..parent_pipeline::object..zendesk::tickets_deleted'>Closed and Deleted Tickets<\/a><\/li>\n<li><a href='#anchor..parent_pipeline::object..zendesk::ticket_comments'>Coment\u00e1rios dos tickets<\/a><\/li>\n<li><a href='#anchor..parent_pipeline::object..zendesk::ticket_metric_events'>Eventos das m\u00e9tricas dos tickets<\/a><\/li>\n<li><a href='#anchor..parent_pipeline::object..zendesk::groups'>Grupos<\/a><\/li>\n<li><a href='#anchor..parent_pipeline::object..zendesk::ticket_audits'>Hist\u00f3rico dos tickets<\/a><\/li>\n<li><a href='#anchor..parent_pipeline::object..zendesk::jira_links'>Links Jira<\/a><\/li>\n<li><a href='#anchor..parent_pipeline::object..zendesk::brands'>Marcas<\/a><\/li>\n<li><a href='#anchor..parent_pipeline::object..zendesk::ticket_metrics'>M\u00e9tricas dos tickets<\/a><\/li>\n<li><a href='#anchor..parent_pipeline::object..zendesk::organizations'>Organiza\u00e7\u00f5es<\/a><\/li>\n<li><a href='#anchor..parent_pipeline::object..zendesk::satisfaction_ratings'>Pesquisas de satisfa\u00e7\u00e3o (notas)<\/a><\/li>\n<li><a href='#anchor..parent_pipeline::object..zendesk::tickets'>Tickets<\/a><\/li>\n<li><a href='#anchor..parent_pipeline::object..zendesk::users'>Usu\u00e1rios<\/a><\/li>\n<\/ul><\/div><h4 id='erd-chart' name='erd-chart'>Gr\u00e1fico de relacionamento<\/h4><a style='width: 100%;min-width: 100%' href='https:\/\/public-files.kondado.io\/wiki\/erd\/zendesk_1.svg' target='_blank' rel='noopener'>\n                        <div style='padding-bottom:10px;width: 100%'>\n                            <p style='width: 100%;min-width: 100%'>\n                                <p style='width: 100%;min-width: 100%;font-size:small'>Clique para ampliar<\/p>\n                                <p style='width: 100%;min-width: 100%'>\n                                    <div style='width: 50%;height:auto;background-color: white'>\n                                        <img src='https:\/\/public-files.kondado.io\/wiki\/erd\/zendesk_1.svg' style='width: 150px'>\n                                    <\/div>\n                                <\/p>\n                            <\/p>\n                        <\/div>\n                    <\/a>\n\n\n<div class='pipeline-item'><h3>Closed and Deleted Tickets<\/h3><div><small><div class=\"kdd-auto-generated-notes\"><p><strong>Tipo de replicacao:<\/strong> Incremental<\/p><\/div><\/small><\/div><div><!--- __kdd_doc_updated:2026-02-23T12:59:47.007258Z --->\n<a id=\"parent_pipeline_type:tickets_deleted\"><\/a>\n<a id=\"anchor..parent_pipeline::object..zendesk::tickets_deleted\"><\/a>\n<a style=\"border:0\" href=\"#anchor..parent_pipeline::table..zendesk::tickets_deleted::\" id=\"anchor..parent_pipeline::table..zendesk::tickets_deleted::\"><i class=\"fas fa-link\"><\/i><\/a>\n<p style='padding-left:10%'><small><em>Tickets exclu\u00eddos do Zendesk com autor, status e datas.<\/em><\/small><\/p>\n<div style=\"padding-left:10%\"><table>\n\n\t\t\t  <tr style=\"border-bottom:1px solid gray\">\n\t\t\t    <th><small><b>Campo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b>Tipo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b><\/b><\/small><\/th>\n\t\t\t  <\/tr>\n\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets_deleted::::id\" href=\"#anchor..parent_pipeline::field..zendesk::tickets_deleted::::id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tid\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Identificador \u00fanico do ticket.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets_deleted::::actor->id\" href=\"#anchor..parent_pipeline::field..zendesk::tickets_deleted::::actor->id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tactor_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Identificador do ator (agente ou usu\u00e1rio) que realizou a exclus\u00e3o.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets_deleted::::actor->name\" href=\"#anchor..parent_pipeline::field..zendesk::tickets_deleted::::actor->name\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tactor_name\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Nome exibido do ator que excluiu o ticket.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets_deleted::::deleted_at\" href=\"#anchor..parent_pipeline::field..zendesk::tickets_deleted::::deleted_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tdeleted_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Data e hora em que o ticket foi exclu\u00eddo.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets_deleted::::description\" href=\"#anchor..parent_pipeline::field..zendesk::tickets_deleted::::description\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tdescription\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Descri\u00e7\u00e3o ou conte\u00fado principal do ticket exclu\u00eddo.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets_deleted::::previous_state\" href=\"#anchor..parent_pipeline::field..zendesk::tickets_deleted::::previous_state\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tprevious_state\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Status do ticket antes da exclus\u00e3o (ex.: solved, closed).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets_deleted::::subject\" href=\"#anchor..parent_pipeline::field..zendesk::tickets_deleted::::subject\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tsubject\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Assunto\/t\u00edtulo do ticket exclu\u00eddo.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n<\/table><\/div><\/div><\/div><div class='pipeline-item'><h3>Coment\u00e1rios dos tickets<\/h3><div><small><div class=\"kdd-auto-generated-notes\"><p><strong>Tipo de replicacao:<\/strong> Incremental<\/p><\/div><\/small><\/div><div><!--- __kdd_doc_updated:2026-02-23T12:59:50.993483Z --->\n<a id=\"parent_pipeline_type:ticket_comments\"><\/a>\n<a id=\"anchor..parent_pipeline::object..zendesk::ticket_comments\"><\/a>\n<a style=\"border:0\" href=\"#anchor..parent_pipeline::table..zendesk::ticket_comments::\" id=\"anchor..parent_pipeline::table..zendesk::ticket_comments::\"><i class=\"fas fa-link\"><\/i><\/a>\n<p style='padding-left:10%'><small><em>Coment\u00e1rios dos tickets com informa\u00e7\u00f5es de autor e cria\u00e7\u00e3o.<\/em><\/small><\/p>\n<div style=\"padding-left:10%\"><table>\n\n\t\t\t  <tr style=\"border-bottom:1px solid gray\">\n\t\t\t    <th><small><b>Campo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b>Tipo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b><\/b><\/small><\/th>\n\t\t\t  <\/tr>\n\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_comments::::id\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_comments::::id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tticket_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Identificador do ticket ao qual o coment\u00e1rio pertence.<\/small><\/p>\n\t\t\t\t\t\t<p style=\"padding:0;border:0;margin:0\"><small><small><small>\u00a0\u00a0\u00a0\u00a0<i class=\"fas fa-link\"><\/i><a style=\"border:0\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::id\">Tickets >  > id<\/a><\/small><\/small><\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_comments::::id\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_comments::::id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tid\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Identificador do coment\u00e1rio.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_comments::::id\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_comments::::id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tauthor_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Identificador do usu\u00e1rio que escreveu o coment\u00e1rio.<\/small><\/p>\n\t\t\t\t\t\t<p style=\"padding:0;border:0;margin:0\"><small><small><small>\u00a0\u00a0\u00a0\u00a0<i class=\"fas fa-link\"><\/i><a style=\"border:0\" href=\"#anchor..parent_pipeline::field..zendesk::users::::id\">Usu\u00e1rios >  > id<\/a><\/small><\/small><\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_comments::::created_at\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_comments::::created_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tcreated_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Quando o coment\u00e1rio foi criado.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_comments::::public\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_comments::::public\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tpublic\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Indica se o coment\u00e1rio \u00e9 p\u00fablico.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_comments::::body\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_comments::::body\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tbody\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Corpo do coment\u00e1rio em texto.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n<\/table><\/div><\/div><\/div><div class='pipeline-item'><h3>Eventos das m\u00e9tricas dos tickets<\/h3><div><small><div class=\"kdd-auto-generated-notes\"><p><strong>Tipo de replicacao:<\/strong> Incremental<\/p><\/div><\/small><\/div><div><!--- __kdd_doc_updated:2026-02-23T12:59:58.743023Z --->\n<a id=\"parent_pipeline_type:ticket_metric_events\"><\/a>\n<a id=\"anchor..parent_pipeline::object..zendesk::ticket_metric_events\"><\/a>\n<a style=\"border:0\" href=\"#anchor..parent_pipeline::table..zendesk::ticket_metric_events::\" id=\"anchor..parent_pipeline::table..zendesk::ticket_metric_events::\"><i class=\"fas fa-link\"><\/i><\/a>\n<p style='padding-left:10%'><small><em>Hist\u00f3rico de eventos de m\u00e9tricas de SLA de tickets (aplicar, pausar, violar, atualizar status).<\/em><\/small><\/p>\n<div style=\"padding-left:10%\"><table>\n\n\t\t\t  <tr style=\"border-bottom:1px solid gray\">\n\t\t\t    <th><small><b>Campo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b>Tipo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b><\/b><\/small><\/th>\n\t\t\t  <\/tr>\n\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metric_events::::id\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metric_events::::id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tid\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Identificador \u00fanico do evento de m\u00e9trica.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metric_events::::deleted\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metric_events::::deleted\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tdeleted\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Dispon\u00edvel em eventos de viola\u00e7\u00e3o; ignore quando verdadeiro.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metric_events::::group_sla->business_hours\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metric_events::::group_sla->business_hours\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tgroup_sla_business_hours\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Indica se o SLA de grupo usa hor\u00e1rio comercial.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metric_events::::group_sla->policy->description\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metric_events::::group_sla->policy->description\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tgroup_sla_policy_description\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Descri\u00e7\u00e3o da pol\u00edtica de SLA de grupo aplicada.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metric_events::::group_sla->policy->title\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metric_events::::group_sla->policy->title\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tgroup_sla_policy_title\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] T\u00edtulo da pol\u00edtica de SLA de grupo aplicada.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metric_events::::group_sla->policy->id\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metric_events::::group_sla->policy->id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tgroup_sla_policy_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Para eventos apply_group_sla: ID da pol\u00edtica de SLA de grupo aplicada.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metric_events::::group_sla->target\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metric_events::::group_sla->target\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tgroup_sla_target\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>float<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Alvo de SLA de grupo aplicado (eventos apply_group_sla).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metric_events::::instance_id\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metric_events::::instance_id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tinstance_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] N\u00famero da inst\u00e2ncia do evento de m\u00e9trica (incrementa por ticket).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metric_events::::metric\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metric_events::::metric\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tmetric\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] M\u00e9trica rastreada (ex.: agent_work_time, reply_time, requester_wait_time).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metric_events::::sla->business_hours\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metric_events::::sla->business_hours\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tsla_business_hours\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metric_events::::sla->policy->description\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metric_events::::sla->policy->description\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tsla_policy_description\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Descri\u00e7\u00e3o da pol\u00edtica de SLA aplicada.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metric_events::::sla->policy->title\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metric_events::::sla->policy->title\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tsla_policy_title\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] T\u00edtulo da pol\u00edtica de SLA aplicada.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metric_events::::sla->policy->id\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metric_events::::sla->policy->id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tsla_policy_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Dispon\u00edvel em eventos apply_sla: ID da pol\u00edtica de SLA aplicada.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metric_events::::sla->target\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metric_events::::sla->target\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tsla_target\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>float<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Alvo de SLA aplicado (eventos apply_sla).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metric_events::::status->business\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metric_events::::status->business\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tstatus_business\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>float<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Para eventos update_status: minutos em aberto em hor\u00e1rio comercial.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metric_events::::status->calendar\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metric_events::::status->calendar\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tstatus_calendar\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>float<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Para eventos update_status: minutos em aberto em horas corridas.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metric_events::::id\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metric_events::::id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tticket_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Identificador do ticket associado.<\/small><\/p>\n\t\t\t\t\t\t<p style=\"padding:0;border:0;margin:0\"><small><small><small>\u00a0\u00a0\u00a0\u00a0<i class=\"fas fa-link\"><\/i><a style=\"border:0\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::id\">Tickets >  > id<\/a><\/small><\/small><\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metric_events::::time\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metric_events::::time\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\ttime\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Timestamp em que o evento ocorreu.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metric_events::::type\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metric_events::::type\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\ttype\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Tipo do evento de m\u00e9trica (activate, pause, fulfill, apply_sla, breach, update_status, measure).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n<\/table><\/div><\/div><\/div><div class='pipeline-item'><h3>Grupos<\/h3><div><small><div class=\"kdd-auto-generated-notes\"><p><strong>Tipo de replicacao:<\/strong> Integral<\/p><\/div><\/small><\/div><div><!--- __kdd_doc_updated:2026-02-23T13:00:05.600301Z --->\n<a id=\"parent_pipeline_type:groups\"><\/a>\n<a id=\"anchor..parent_pipeline::object..zendesk::groups\"><\/a>\n<a style=\"border:0\" href=\"#anchor..parent_pipeline::table..zendesk::groups::\" id=\"anchor..parent_pipeline::table..zendesk::groups::\"><i class=\"fas fa-link\"><\/i><\/a>\n<p style='padding-left:10%'><small><em>Grupos do Zendesk com informa\u00e7\u00f5es de status e associa\u00e7\u00e3o.<\/em><\/small><\/p>\n<div style=\"padding-left:10%\"><table>\n\n\t\t\t  <tr style=\"border-bottom:1px solid gray\">\n\t\t\t    <th><small><b>Campo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b>Tipo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b><\/b><\/small><\/th>\n\t\t\t  <\/tr>\n\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::groups::::id\" href=\"#anchor..parent_pipeline::field..zendesk::groups::::id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tid\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Identificador \u00fanico do grupo.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::groups::::updated_at\" href=\"#anchor..parent_pipeline::field..zendesk::groups::::updated_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tupdated_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Quando o grupo foi atualizado pela \u00faltima vez.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::groups::::default\" href=\"#anchor..parent_pipeline::field..zendesk::groups::::default\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tdefault\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Indica se este \u00e9 o grupo padr\u00e3o da conta.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::groups::::name\" href=\"#anchor..parent_pipeline::field..zendesk::groups::::name\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tname\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Nome do grupo.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::groups::::url\" href=\"#anchor..parent_pipeline::field..zendesk::groups::::url\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\turl\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] URL do registro do grupo.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::groups::::created_at\" href=\"#anchor..parent_pipeline::field..zendesk::groups::::created_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tcreated_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Quando o grupo foi criado.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::groups::::deleted\" href=\"#anchor..parent_pipeline::field..zendesk::groups::::deleted\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tdeleted\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Indica se o grupo est\u00e1 marcado como exclu\u00eddo.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::groups::::description\" href=\"#anchor..parent_pipeline::field..zendesk::groups::::description\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tdescription\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Descri\u00e7\u00e3o do grupo.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n<\/table><\/div><\/div><\/div><div class='pipeline-item'><h3>Hist\u00f3rico dos tickets<\/h3><div><small><div class=\"kdd-auto-generated-notes\"><p><strong>Tipo de replicacao:<\/strong> Incremental<\/p><\/div><\/small><\/div><div><!--- __kdd_doc_updated:2026-02-23T13:00:09.836536Z --->\n<a id=\"parent_pipeline_type:ticket_audits\"><\/a>\n<a id=\"anchor..parent_pipeline::object..zendesk::ticket_audits\"><\/a>\n<a style=\"border:0\" href=\"#anchor..parent_pipeline::table..zendesk::ticket_audits::\" id=\"anchor..parent_pipeline::table..zendesk::ticket_audits::\"><i class=\"fas fa-link\"><\/i><\/a>\n<p style='padding-left:5%'>Objeto principal<\/p>\n<p style='padding-left:10%'><small><em>Auditorias de altera\u00e7\u00f5es de tickets com metadados de canal e autor.<\/em><\/small><\/p>\n<div style=\"padding-left:10%\"><table>\n\n\t\t\t  <tr style=\"border-bottom:1px solid gray\">\n\t\t\t    <th><small><b>Campo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b>Tipo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b><\/b><\/small><\/th>\n\t\t\t  <\/tr>\n\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_audits::::id\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_audits::::id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tid\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Identificador \u00fanico do evento de auditoria.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_audits::::id\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_audits::::id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tticket_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Identificador do ticket associado \u00e0 auditoria.<\/small><\/p>\n\t\t\t\t\t\t<p style=\"padding:0;border:0;margin:0\"><small><small><small>\u00a0\u00a0\u00a0\u00a0<i class=\"fas fa-link\"><\/i><a style=\"border:0\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::id\">Tickets >  > id<\/a><\/small><\/small><\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_audits::::via->source->to->name\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_audits::::via->source->to->name\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tvia__source__to__name\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Nome de destino capturado nos metadados do canal.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_audits::::via->source->to->address\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_audits::::via->source->to->address\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tvia__source__to__address\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Endere\u00e7o de destino capturado nos metadados do canal.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_audits::::via->source->from->original_recipients\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_audits::::via->source->from->original_recipients\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tvia__source__from__original_recipients\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Receptores originais listados nos metadados do canal.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_audits::::via->source->from->name\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_audits::::via->source->from->name\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tvia__source__from__name\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Nome da origem capturado nos metadados do canal.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_audits::::via->source->from->address\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_audits::::via->source->from->address\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tvia__source__from__address\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Endere\u00e7o de origem capturado nos metadados do canal.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_audits::::via->source->rel\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_audits::::via->source->rel\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tvia__source__rel\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Indicador de rela\u00e7\u00e3o nos metadados de origem.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_audits::::via->channel\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_audits::::via->channel\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tvia__channel\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Canal pelo qual a a\u00e7\u00e3o auditada ocorreu.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_audits::::created_at\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_audits::::created_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tcreated_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Quando o evento de auditoria foi criado.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_audits::::author_id\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_audits::::author_id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tauthor_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Usu\u00e1rio que gerou o evento de auditoria.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_audits::::metadata->system->latitude\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_audits::::metadata->system->latitude\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tmetadata__system__latitude\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>float<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Latitude registrada nos metadados do sistema, quando dispon\u00edvel.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_audits::::metadata->system->client\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_audits::::metadata->system->client\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tmetadata__system__client\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] User agent do cliente registrado nos metadados do sistema.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_audits::::metadata->system->ip_address\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_audits::::metadata->system->ip_address\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tmetadata__system__ip_address\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Endere\u00e7o IP registrado nos metadados do sistema.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_audits::::metadata->system->location\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_audits::::metadata->system->location\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tmetadata__system__location\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Localiza\u00e7\u00e3o derivada dos metadados do sistema.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_audits::::metadata->system->longitude\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_audits::::metadata->system->longitude\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tmetadata__system__longitude\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>float<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Longitude registrada nos metadados do sistema, quando dispon\u00edvel.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n<\/table><\/div>\n<a style=\"border:0\" href=\"#anchor..parent_pipeline::table..zendesk::ticket_audits::events\" id=\"anchor..parent_pipeline::table..zendesk::ticket_audits::events\"><i class=\"fas fa-link\"><\/i><\/a>\n<p style=\"padding-left:5%\">zendesk_ticket_audits__events<\/p>\n<p style='padding-left:10%'><small><em>Eventos que comp\u00f5em cada auditoria de ticket, incluindo tipo e conte\u00fado.<\/em><\/small><\/p>\n<div style=\"padding-left:10%\"><table>\n\n\t\t\t  <tr style=\"border-bottom:1px solid gray\">\n\t\t\t    <th><small><b>Campo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b>Tipo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b><\/b><\/small><\/th>\n\t\t\t  <\/tr>\n\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_audits::events::id\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_audits::events::id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\taudit_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Identificador da auditoria pai.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_audits::events::events->data\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_audits::events::events->data\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tevents__data\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Conte\u00fado bruto do evento de auditoria.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_audits::events::events->type\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_audits::events::events->type\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tevents__type\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Tipo do evento de auditoria.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_audits::events::events->id\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_audits::events::events->id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tevents_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Identificador do evento dentro da auditoria.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n<\/table><\/div><\/div><\/div><div class='pipeline-item'><h3>Links Jira<\/h3><div><small><div class=\"kdd-auto-generated-notes\"><p><strong>Tipo de replicacao:<\/strong> Integral<\/p><\/div><\/small><\/div><div><!--- __kdd_doc_updated:2026-02-23T13:00:16.406407Z --->\n<a id=\"parent_pipeline_type:jira_links\"><\/a>\n<a id=\"anchor..parent_pipeline::object..zendesk::jira_links\"><\/a>\n<a style=\"border:0\" href=\"#anchor..parent_pipeline::table..zendesk::jira_links::\" id=\"anchor..parent_pipeline::table..zendesk::jira_links::\"><i class=\"fas fa-link\"><\/i><\/a>\n<p style='padding-left:10%'><small><em>V\u00ednculos entre tickets do Zendesk e issues do Jira.<\/em><\/small><\/p>\n<div style=\"padding-left:10%\"><table>\n\n\t\t\t  <tr style=\"border-bottom:1px solid gray\">\n\t\t\t    <th><small><b>Campo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b>Tipo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b><\/b><\/small><\/th>\n\t\t\t  <\/tr>\n\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::jira_links::::id\" href=\"#anchor..parent_pipeline::field..zendesk::jira_links::::id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tid\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Identificador do registro de v\u00ednculo.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::jira_links::::id\" href=\"#anchor..parent_pipeline::field..zendesk::jira_links::::id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tticket_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] ID do ticket relacionado no Zendesk.<\/small><\/p>\n\t\t\t\t\t\t<p style=\"padding:0;border:0;margin:0\"><small><small><small>\u00a0\u00a0\u00a0\u00a0<i class=\"fas fa-link\"><\/i><a style=\"border:0\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::id\">Tickets >  > id<\/a><\/small><\/small><\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::jira_links::::issue_id\" href=\"#anchor..parent_pipeline::field..zendesk::jira_links::::issue_id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tissue_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] ID da issue correspondente no Jira.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::jira_links::::issue_key\" href=\"#anchor..parent_pipeline::field..zendesk::jira_links::::issue_key\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tissue_key\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Chave da issue vinculada no Jira.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::jira_links::::url\" href=\"#anchor..parent_pipeline::field..zendesk::jira_links::::url\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\turl\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] URL do registro de v\u00ednculo.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::jira_links::::created_at\" href=\"#anchor..parent_pipeline::field..zendesk::jira_links::::created_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tcreated_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Quando o v\u00ednculo foi criado.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::jira_links::::updated_at\" href=\"#anchor..parent_pipeline::field..zendesk::jira_links::::updated_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tupdated_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Quando o v\u00ednculo foi atualizado pela \u00faltima vez.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n<\/table><\/div><\/div><\/div><div class='pipeline-item'><h3>Marcas<\/h3><div><small><div class=\"kdd-auto-generated-notes\"><p><strong>Tipo de replicacao:<\/strong> Integral<\/p><\/div><\/small><\/div><div><!--- __kdd_doc_updated:2026-02-23T13:00:23.307046Z --->\n<a id=\"parent_pipeline_type:brands\"><\/a>\n<a id=\"anchor..parent_pipeline::object..zendesk::brands\"><\/a>\n<a style=\"border:0\" href=\"#anchor..parent_pipeline::table..zendesk::brands::\" id=\"anchor..parent_pipeline::table..zendesk::brands::\"><i class=\"fas fa-link\"><\/i><\/a>\n<p style='padding-left:5%'>Objeto principal<\/p>\n<div style=\"padding-left:10%\"><table>\n\n\t\t\t  <tr style=\"border-bottom:1px solid gray\">\n\t\t\t    <th><small><b>Campo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b>Tipo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b><\/b><\/small><\/th>\n\t\t\t  <\/tr>\n\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::brands::::id\" href=\"#anchor..parent_pipeline::field..zendesk::brands::::id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tid\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] O identificador \u00fanico da marca no Zendesk.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::brands::::active\" href=\"#anchor..parent_pipeline::field..zendesk::brands::::active\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tactive\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Especifica se a marca est\u00e1 atualmente ativa no Zendesk.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::brands::::brand_url\" href=\"#anchor..parent_pipeline::field..zendesk::brands::::brand_url\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tbrand_url\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] A URL p\u00fablica da marca, normalmente usada pelos clientes para acessar o help center ou site de suporte.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::brands::::default\" href=\"#anchor..parent_pipeline::field..zendesk::brands::::default\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tdefault\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Indica se esta marca est\u00e1 configurada como a marca padr\u00e3o da conta Zendesk.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::brands::::has_help_center\" href=\"#anchor..parent_pipeline::field..zendesk::brands::::has_help_center\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\thas_help_center\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Indica se a marca possui um Help Center ativo.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::brands::::help_center_state\" href=\"#anchor..parent_pipeline::field..zendesk::brands::::help_center_state\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\thelp_center_state\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] O estado atual do Help Center da marca (ex.: habilitado, desabilitado).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::brands::::host_mapping\" href=\"#anchor..parent_pipeline::field..zendesk::brands::::host_mapping\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\thost_mapping\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] O mapeamento de host personalizado (CNAME) usado para vincular o site de suporte da marca a um dom\u00ednio customizado.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::brands::::is_deleted\" href=\"#anchor..parent_pipeline::field..zendesk::brands::::is_deleted\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tis_deleted\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Especifica se a marca foi exclu\u00edda do Zendesk.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::brands::::logo->content_type\" href=\"#anchor..parent_pipeline::field..zendesk::brands::::logo->content_type\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tlogo_content_type\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] O tipo MIME do arquivo do logotipo (ex.: image\/png).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::brands::::logo->content_url\" href=\"#anchor..parent_pipeline::field..zendesk::brands::::logo->content_url\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tlogo_content_url\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] A URL direta onde a imagem do logotipo pode ser acessada.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::brands::::logo->deleted\" href=\"#anchor..parent_pipeline::field..zendesk::brands::::logo->deleted\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tlogo_deleted\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Especifica se o arquivo do logotipo foi exclu\u00eddo.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::brands::::logo->file_name\" href=\"#anchor..parent_pipeline::field..zendesk::brands::::logo->file_name\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tlogo_file_name\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] O nome do arquivo da imagem do logotipo.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::brands::::logo->height\" href=\"#anchor..parent_pipeline::field..zendesk::brands::::logo->height\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tlogo_height\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>float<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] A altura da imagem do logotipo em pixels.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::brands::::logo->id\" href=\"#anchor..parent_pipeline::field..zendesk::brands::::logo->id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tlogo_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] O identificador \u00fanico do anexo do logotipo.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::brands::::logo->inline\" href=\"#anchor..parent_pipeline::field..zendesk::brands::::logo->inline\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tlogo_inline\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Indica se o logotipo deve ser exibido inline.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::brands::::logo->mapped_content_url\" href=\"#anchor..parent_pipeline::field..zendesk::brands::::logo->mapped_content_url\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tlogo_mapped_content_url\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] A URL mapeada da imagem do logotipo, geralmente igual \u00e0 content_url.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::brands::::logo->size\" href=\"#anchor..parent_pipeline::field..zendesk::brands::::logo->size\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tlogo_size\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>float<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] O tamanho do arquivo do logotipo em bytes.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::brands::::logo->url\" href=\"#anchor..parent_pipeline::field..zendesk::brands::::logo->url\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tlogo_url\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] A URL do endpoint da API para recuperar os detalhes do anexo do logotipo da marca.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::brands::::logo->width\" href=\"#anchor..parent_pipeline::field..zendesk::brands::::logo->width\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tlogo_width\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>float<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] A largura da imagem do logotipo em pixels.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::brands::::name\" href=\"#anchor..parent_pipeline::field..zendesk::brands::::name\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tname\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] O nome da marca (ex.: Torra).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::brands::::subdomain\" href=\"#anchor..parent_pipeline::field..zendesk::brands::::subdomain\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tsubdomain\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] O subdom\u00ednio do Zendesk associado \u00e0 marca.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::brands::::url\" href=\"#anchor..parent_pipeline::field..zendesk::brands::::url\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\turl\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] A URL do endpoint da API para recuperar os detalhes da marca no Zendesk.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::brands::::ticket_form_ids\" href=\"#anchor..parent_pipeline::field..zendesk::brands::::ticket_form_ids\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tticket_form_ids\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::brands::::signature_template\" href=\"#anchor..parent_pipeline::field..zendesk::brands::::signature_template\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tsignature_template\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::brands::::created_at\" href=\"#anchor..parent_pipeline::field..zendesk::brands::::created_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tcreated_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::brands::::updated_at\" href=\"#anchor..parent_pipeline::field..zendesk::brands::::updated_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tupdated_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n<\/table><\/div>\n<a style=\"border:0\" href=\"#anchor..parent_pipeline::table..zendesk::brands::logo_thumbnails\" id=\"anchor..parent_pipeline::table..zendesk::brands::logo_thumbnails\"><i class=\"fas fa-link\"><\/i><\/a>\n<p style=\"padding-left:5%\">zendesk_brands_logo_thumbnails<\/p>\n<div style=\"padding-left:10%\"><table>\n\n\t\t\t  <tr style=\"border-bottom:1px solid gray\">\n\t\t\t    <th><small><b>Campo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b>Tipo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b><\/b><\/small><\/th>\n\t\t\t  <\/tr>\n\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::brands::logo_thumbnails::id\" href=\"#anchor..parent_pipeline::field..zendesk::brands::logo_thumbnails::id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tbrand_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] O identificador \u00fanico da marca no Zendesk.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::brands::logo_thumbnails::logo_thumbnails->id\" href=\"#anchor..parent_pipeline::field..zendesk::brands::logo_thumbnails::logo_thumbnails->id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tlogo_thumbnails_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] O identificador \u00fanico do anexo da miniatura do logotipo.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::brands::logo_thumbnails::logo_thumbnails->content_type\" href=\"#anchor..parent_pipeline::field..zendesk::brands::logo_thumbnails::logo_thumbnails->content_type\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tlogo_thumbnails_content_type\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] O tipo MIME do arquivo da miniatura (ex.: image\/png).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::brands::logo_thumbnails::logo_thumbnails->content_url\" href=\"#anchor..parent_pipeline::field..zendesk::brands::logo_thumbnails::logo_thumbnails->content_url\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tlogo_thumbnails_content_url\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] A URL direta onde a imagem em miniatura pode ser acessada.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::brands::logo_thumbnails::logo_thumbnails->deleted\" href=\"#anchor..parent_pipeline::field..zendesk::brands::logo_thumbnails::logo_thumbnails->deleted\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tlogo_thumbnails_deleted\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Especifica se o arquivo da miniatura foi exclu\u00eddo.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::brands::logo_thumbnails::logo_thumbnails->file_name\" href=\"#anchor..parent_pipeline::field..zendesk::brands::logo_thumbnails::logo_thumbnails->file_name\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tlogo_thumbnails_file_name\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] O nome do arquivo da imagem em miniatura.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::brands::logo_thumbnails::logo_thumbnails->height\" href=\"#anchor..parent_pipeline::field..zendesk::brands::logo_thumbnails::logo_thumbnails->height\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tlogo_thumbnails_height\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>float<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] A altura da imagem em miniatura em pixels.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::brands::logo_thumbnails::logo_thumbnails->inline\" href=\"#anchor..parent_pipeline::field..zendesk::brands::logo_thumbnails::logo_thumbnails->inline\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tlogo_thumbnails_inline\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Indica se a miniatura deve ser exibida inline.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::brands::logo_thumbnails::logo_thumbnails->mapped_content_url\" href=\"#anchor..parent_pipeline::field..zendesk::brands::logo_thumbnails::logo_thumbnails->mapped_content_url\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tlogo_thumbnails_mapped_content_url\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] A URL mapeada da imagem em miniatura, geralmente igual \u00e0 content_url.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::brands::logo_thumbnails::logo_thumbnails->size\" href=\"#anchor..parent_pipeline::field..zendesk::brands::logo_thumbnails::logo_thumbnails->size\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tlogo_thumbnails_size\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>float<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] O tamanho do arquivo da imagem em miniatura em bytes.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::brands::logo_thumbnails::logo_thumbnails->url\" href=\"#anchor..parent_pipeline::field..zendesk::brands::logo_thumbnails::logo_thumbnails->url\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tlogo_thumbnails_url\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] A URL do endpoint da API para recuperar uma vers\u00e3o em miniatura do logotipo.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::brands::logo_thumbnails::logo_thumbnails->width\" href=\"#anchor..parent_pipeline::field..zendesk::brands::logo_thumbnails::logo_thumbnails->width\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tlogo_thumbnails_width\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>float<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] A largura da imagem em miniatura em pixels.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n<\/table><\/div><\/div><\/div><div class='pipeline-item'><h3>M\u00e9tricas dos tickets<\/h3><div><small><div class=\"kdd-auto-generated-notes\"><p><strong>Tipo de replicacao:<\/strong> Incremental<\/p><\/div><\/small><\/div><div><!--- __kdd_doc_updated:2026-02-23T13:00:28.286282Z --->\n<a id=\"parent_pipeline_type:ticket_metrics\"><\/a>\n<a id=\"anchor..parent_pipeline::object..zendesk::ticket_metrics\"><\/a>\n<a style=\"border:0\" href=\"#anchor..parent_pipeline::table..zendesk::ticket_metrics::\" id=\"anchor..parent_pipeline::table..zendesk::ticket_metrics::\"><i class=\"fas fa-link\"><\/i><\/a>\n<p style='padding-left:10%'><small><em>M\u00e9tricas de tickets do Zendesk Chat com tempos de espera, respostas e reaberturas.<\/em><\/small><\/p>\n<div style=\"padding-left:10%\"><table>\n\n\t\t\t  <tr style=\"border-bottom:1px solid gray\">\n\t\t\t    <th><small><b>Campo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b>Tipo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b><\/b><\/small><\/th>\n\t\t\t  <\/tr>\n\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metrics::::id\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metrics::::id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tticket_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Identificador do ticket associado.<\/small><\/p>\n\t\t\t\t\t\t<p style=\"padding:0;border:0;margin:0\"><small><small><small>\u00a0\u00a0\u00a0\u00a0<i class=\"fas fa-link\"><\/i><a style=\"border:0\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::id\">Tickets >  > id<\/a><\/small><\/small><\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metrics::::id\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metrics::::id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tid\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Identificador do registro de m\u00e9tricas do ticket.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metrics::::updated_at\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metrics::::updated_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tupdated_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Quando o registro de m\u00e9tricas foi atualizado pela \u00faltima vez.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metrics::::solved_at\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metrics::::solved_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tsolved_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Quando o ticket foi resolvido.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metrics::::replies\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metrics::::replies\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\treplies\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>int<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Quantidade de respostas p\u00fablicas adicionadas por agentes.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metrics::::full_resolution_time_in_minutes->calendar\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metrics::::full_resolution_time_in_minutes->calendar\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tfull_resolution_time_in_minutes__calendar\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>float<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Minutos at\u00e9 a resolu\u00e7\u00e3o total (horas corridas).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metrics::::full_resolution_time_in_minutes->business\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metrics::::full_resolution_time_in_minutes->business\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tfull_resolution_time_in_minutes__business\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>float<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Minutos at\u00e9 a resolu\u00e7\u00e3o total (hor\u00e1rio comercial).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metrics::::on_hold_time_in_minutes->calendar\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metrics::::on_hold_time_in_minutes->calendar\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\ton_hold_time_in_minutes__calendar\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>float<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Minutos em espera em horas corridas.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metrics::::on_hold_time_in_minutes->business\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metrics::::on_hold_time_in_minutes->business\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\ton_hold_time_in_minutes__business\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>float<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Minutos em espera em hor\u00e1rio comercial.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metrics::::status_updated_at\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metrics::::status_updated_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tstatus_updated_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Quando o status do ticket foi atualizado pela \u00faltima vez.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metrics::::assignee_stations\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metrics::::assignee_stations\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tassignee_stations\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>float<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Quantidade de respons\u00e1veis diferentes que o ticket teve.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metrics::::requester_updated_at\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metrics::::requester_updated_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\trequester_updated_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Quando o solicitante atualizou o ticket pela \u00faltima vez.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metrics::::initially_assigned_at\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metrics::::initially_assigned_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tinitially_assigned_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Quando o ticket foi atribu\u00eddo pela primeira vez.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metrics::::group_stations\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metrics::::group_stations\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tgroup_stations\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>float<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Quantidade de grupos pelos quais o ticket passou.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metrics::::first_resolution_time_in_minutes->calendar\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metrics::::first_resolution_time_in_minutes->calendar\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tfirst_resolution_time_in_minutes__calendar\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>float<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Minutos at\u00e9 a primeira resolu\u00e7\u00e3o (horas corridas).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metrics::::first_resolution_time_in_minutes->business\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metrics::::first_resolution_time_in_minutes->business\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tfirst_resolution_time_in_minutes__business\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>float<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Minutos at\u00e9 a primeira resolu\u00e7\u00e3o (hor\u00e1rio comercial).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metrics::::assigned_at\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metrics::::assigned_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tassigned_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Quando o ticket foi atribu\u00eddo.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metrics::::latest_comment_added_at\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metrics::::latest_comment_added_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tlatest_comment_added_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Quando o coment\u00e1rio mais recente foi adicionado.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metrics::::reply_time_in_minutes->calendar\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metrics::::reply_time_in_minutes->calendar\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\treply_time_in_minutes__calendar\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>float<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Minutos at\u00e9 a primeira resposta (horas corridas).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metrics::::reply_time_in_minutes->business\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metrics::::reply_time_in_minutes->business\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\treply_time_in_minutes__business\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>float<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Minutos at\u00e9 a primeira resposta (hor\u00e1rio comercial).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metrics::::url\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metrics::::url\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\turl\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] URL do registro de m\u00e9tricas do ticket.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metrics::::created_at\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metrics::::created_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tcreated_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Quando o registro de m\u00e9tricas foi criado.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metrics::::assignee_updated_at\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metrics::::assignee_updated_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tassignee_updated_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Quando o respons\u00e1vel atualizou o ticket pela \u00faltima vez.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metrics::::reopens\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metrics::::reopens\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\treopens\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>float<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Quantidade de vezes que o ticket foi reaberto.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metrics::::requester_wait_time_in_minutes->calendar\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metrics::::requester_wait_time_in_minutes->calendar\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\trequester_wait_time_in_minutes__calendar\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>float<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Minutos de espera do solicitante (horas corridas).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metrics::::requester_wait_time_in_minutes->business\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metrics::::requester_wait_time_in_minutes->business\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\trequester_wait_time_in_minutes__business\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>float<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Minutos de espera do solicitante (hor\u00e1rio comercial).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metrics::::agent_wait_time_in_minutes->calendar\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metrics::::agent_wait_time_in_minutes->calendar\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tagent_wait_time_in_minutes__calendar\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>float<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Minutos de espera do agente (horas corridas).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::ticket_metrics::::agent_wait_time_in_minutes->business\" href=\"#anchor..parent_pipeline::field..zendesk::ticket_metrics::::agent_wait_time_in_minutes->business\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tagent_wait_time_in_minutes__business\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>float<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Minutos de espera do agente (hor\u00e1rio comercial).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n<\/table><\/div><\/div><\/div><div class='pipeline-item'><h3>Organiza\u00e7\u00f5es<\/h3><div><small><div class=\"kdd-auto-generated-notes\"><p><strong>Tipo de replicacao:<\/strong> Integral<\/p><\/div><\/small><\/div><div><!--- __kdd_doc_updated:2026-02-23T13:00:34.510574Z --->\n<a id=\"parent_pipeline_type:organizations\"><\/a>\n<a id=\"anchor..parent_pipeline::object..zendesk::organizations\"><\/a>\n<a style=\"border:0\" href=\"#anchor..parent_pipeline::table..zendesk::organizations::\" id=\"anchor..parent_pipeline::table..zendesk::organizations::\"><i class=\"fas fa-link\"><\/i><\/a>\n<p style='padding-left:10%'><small><em>Organiza\u00e7\u00f5es do Zendesk com dom\u00ednios, configura\u00e7\u00f5es de compartilhamento, campos personalizados e datas.<\/em><\/small><\/p>\n<div style=\"padding-left:10%\"><table>\n\n\t\t\t  <tr style=\"border-bottom:1px solid gray\">\n\t\t\t    <th><small><b>Campo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b>Tipo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b><\/b><\/small><\/th>\n\t\t\t  <\/tr>\n\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::organizations::::id\" href=\"#anchor..parent_pipeline::field..zendesk::organizations::::id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tid\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Identificador \u00fanico da organiza\u00e7\u00e3o.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::organizations::::shared_comments\" href=\"#anchor..parent_pipeline::field..zendesk::organizations::::shared_comments\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tshared_comments\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Permite que usu\u00e1rios da organiza\u00e7\u00e3o vejam coment\u00e1rios de outros em tickets.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::organizations::::updated_at\" href=\"#anchor..parent_pipeline::field..zendesk::organizations::::updated_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tupdated_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Quando a organiza\u00e7\u00e3o foi atualizada pela \u00faltima vez.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::organizations::::domain_names\" href=\"#anchor..parent_pipeline::field..zendesk::organizations::::domain_names\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tdomain_names\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Dom\u00ednios de e-mail vinculados \u00e0 organiza\u00e7\u00e3o.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::organizations::::shared_tickets\" href=\"#anchor..parent_pipeline::field..zendesk::organizations::::shared_tickets\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tshared_tickets\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Permite que usu\u00e1rios da organiza\u00e7\u00e3o vejam os tickets uns dos outros.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::organizations::::name\" href=\"#anchor..parent_pipeline::field..zendesk::organizations::::name\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tname\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Nome \u00fanico da organiza\u00e7\u00e3o.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::organizations::::url\" href=\"#anchor..parent_pipeline::field..zendesk::organizations::::url\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\turl\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] URL do registro da organiza\u00e7\u00e3o.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::organizations::::organization_fields\" href=\"#anchor..parent_pipeline::field..zendesk::organizations::::organization_fields\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\torganization_fields\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Campos personalizados armazenados para a organiza\u00e7\u00e3o.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::organizations::::created_at\" href=\"#anchor..parent_pipeline::field..zendesk::organizations::::created_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tcreated_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Quando a organiza\u00e7\u00e3o foi criada.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::organizations::::tags\" href=\"#anchor..parent_pipeline::field..zendesk::organizations::::tags\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\ttags\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Tags associadas \u00e0 organiza\u00e7\u00e3o.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::organizations::::details\" href=\"#anchor..parent_pipeline::field..zendesk::organizations::::details\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tdetails\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Detalhes adicionais sobre a organiza\u00e7\u00e3o (ex.: endere\u00e7o).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::organizations::::group_id\" href=\"#anchor..parent_pipeline::field..zendesk::organizations::::group_id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tgroup_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Grupo atribu\u00eddo automaticamente a novos tickets desta organiza\u00e7\u00e3o.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::organizations::::external_id\" href=\"#anchor..parent_pipeline::field..zendesk::organizations::::external_id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\texternal_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] ID externo para vincular a organiza\u00e7\u00e3o a outro sistema (n\u00e3o diferencia mai\u00fasculas\/min\u00fasculas).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::organizations::::notes\" href=\"#anchor..parent_pipeline::field..zendesk::organizations::::notes\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tnotes\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Anota\u00e7\u00f5es internas sobre a organiza\u00e7\u00e3o.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n<\/table><\/div><\/div><\/div><div class='pipeline-item'><h3>Pesquisas de satisfa\u00e7\u00e3o (notas)<\/h3><div><small><div class=\"kdd-auto-generated-notes\"><p><strong>Tipo de replicacao:<\/strong> Incremental<\/p><\/div><\/small><\/div><div><!--- __kdd_doc_updated:2026-02-23T13:00:38.924196Z --->\n<a id=\"parent_pipeline_type:satisfaction_ratings\"><\/a>\n<a id=\"anchor..parent_pipeline::object..zendesk::satisfaction_ratings\"><\/a>\n<a style=\"border:0\" href=\"#anchor..parent_pipeline::table..zendesk::satisfaction_ratings::\" id=\"anchor..parent_pipeline::table..zendesk::satisfaction_ratings::\"><i class=\"fas fa-link\"><\/i><\/a>\n<p style='padding-left:10%'><small><em>Avalia\u00e7\u00f5es de satisfa\u00e7\u00e3o de tickets, com solicitante, respons\u00e1vel e datas.<\/em><\/small><\/p>\n<div style=\"padding-left:10%\"><table>\n\n\t\t\t  <tr style=\"border-bottom:1px solid gray\">\n\t\t\t    <th><small><b>Campo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b>Tipo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b><\/b><\/small><\/th>\n\t\t\t  <\/tr>\n\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::satisfaction_ratings::::id\" href=\"#anchor..parent_pipeline::field..zendesk::satisfaction_ratings::::id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tid\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Identificador \u00fanico da avalia\u00e7\u00e3o de satisfa\u00e7\u00e3o.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::satisfaction_ratings::::comment\" href=\"#anchor..parent_pipeline::field..zendesk::satisfaction_ratings::::comment\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tcomment\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Coment\u00e1rio enviado com a avalia\u00e7\u00e3o, quando dispon\u00edvel.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::satisfaction_ratings::::assignee_id\" href=\"#anchor..parent_pipeline::field..zendesk::satisfaction_ratings::::assignee_id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tassignee_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Agente atribu\u00eddo no momento da avalia\u00e7\u00e3o.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::satisfaction_ratings::::score\" href=\"#anchor..parent_pipeline::field..zendesk::satisfaction_ratings::::score\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tscore\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Valor da avalia\u00e7\u00e3o (offered, unoffered, good, bad).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::satisfaction_ratings::::id\" href=\"#anchor..parent_pipeline::field..zendesk::satisfaction_ratings::::id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tticket_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Identificador do ticket avaliado.<\/small><\/p>\n\t\t\t\t\t\t<p style=\"padding:0;border:0;margin:0\"><small><small><small>\u00a0\u00a0\u00a0\u00a0<i class=\"fas fa-link\"><\/i><a style=\"border:0\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::id\">Tickets >  > id<\/a><\/small><\/small><\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::satisfaction_ratings::::requester_id\" href=\"#anchor..parent_pipeline::field..zendesk::satisfaction_ratings::::requester_id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\trequester_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Solicitante que enviou a avalia\u00e7\u00e3o.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::satisfaction_ratings::::url\" href=\"#anchor..parent_pipeline::field..zendesk::satisfaction_ratings::::url\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\turl\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] URL do registro da avalia\u00e7\u00e3o.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::satisfaction_ratings::::created_at\" href=\"#anchor..parent_pipeline::field..zendesk::satisfaction_ratings::::created_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tcreated_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Quando a avalia\u00e7\u00e3o de satisfa\u00e7\u00e3o foi criada.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::satisfaction_ratings::::group_id\" href=\"#anchor..parent_pipeline::field..zendesk::satisfaction_ratings::::group_id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tgroup_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Grupo atribu\u00eddo ao ticket no momento da avalia\u00e7\u00e3o.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::satisfaction_ratings::::updated_at\" href=\"#anchor..parent_pipeline::field..zendesk::satisfaction_ratings::::updated_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tupdated_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Quando a avalia\u00e7\u00e3o de satisfa\u00e7\u00e3o foi atualizada pela \u00faltima vez.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n<\/table><\/div><\/div><\/div><div class='pipeline-item'><h3>Tickets<\/h3><div><small><div class=\"kdd-auto-generated-notes\"><p><strong>Tipo de replicacao:<\/strong> Incremental<\/p><\/div><\/small><\/div><div><!--- __kdd_doc_updated:2026-02-23T13:00:44.473175Z --->\n<a id=\"parent_pipeline_type:tickets\"><\/a>\n<a id=\"anchor..parent_pipeline::object..zendesk::tickets\"><\/a>\n<a style=\"border:0\" href=\"#anchor..parent_pipeline::table..zendesk::tickets::\" id=\"anchor..parent_pipeline::table..zendesk::tickets::\"><i class=\"fas fa-link\"><\/i><\/a>\n<p style='padding-left:5%'>Objeto principal<\/p>\n<p style='padding-left:10%'><small><em>Tickets do Zendesk com detalhes da requisi\u00e7\u00e3o, roteamento e v\u00ednculos.<\/em><\/small><\/p>\n<div style=\"padding-left:10%\"><table>\n\n\t\t\t  <tr style=\"border-bottom:1px solid gray\">\n\t\t\t    <th><small><b>Campo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b>Tipo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b><\/b><\/small><\/th>\n\t\t\t  <\/tr>\n\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::::id\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tid\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Identificador \u00fanico do ticket.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::::status\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::status\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tstatus\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Status do ticket (new, open, pending, hold, solved, closed).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::::follower_ids\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::follower_ids\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tfollower_ids\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Identificadores dos agentes que seguem o ticket.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::::via->source->to->name\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::via->source->to->name\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tvia__source__to__name\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Nome do destino nos metadados da origem do ticket.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::::via->source->to->address\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::via->source->to->address\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tvia__source__to__address\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Endere\u00e7o de destino nos metadados da origem do ticket.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::::via->source->from->name\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::via->source->from->name\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tvia__source__from__name\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Nome da origem capturado para o ticket.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::::via->source->from->address\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::via->source->from->address\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tvia__source__from__address\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Endere\u00e7o de origem capturado para o ticket.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::::via->source->rel\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::via->source->rel\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tvia__source__rel\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Indicador de rela\u00e7\u00e3o nos metadados da origem do ticket.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::::via->channel\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::via->channel\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tvia__channel\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Canal pelo qual o ticket foi criado.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::::description\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::description\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tdescription\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Primeiro coment\u00e1rio\/conte\u00fado do ticket (somente leitura).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::::tags\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::tags\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\ttags\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Tags aplicadas ao ticket.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::::problem_id\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::problem_id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tproblem_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Para tickets do tipo incidente, ID do ticket de problema relacionado.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::::allow_channelback\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::allow_channelback\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tallow_channelback\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Indica se o channelback \u00e9 permitido para este ticket.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::::updated_at\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::updated_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tupdated_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Quando o ticket foi atualizado pela \u00faltima vez.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::::id\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tsubmitter_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Usu\u00e1rio que submeteu o ticket (autor do primeiro coment\u00e1rio).<\/small><\/p>\n\t\t\t\t\t\t<p style=\"padding:0;border:0;margin:0\"><small><small><small>\u00a0\u00a0\u00a0\u00a0<i class=\"fas fa-link\"><\/i><a style=\"border:0\" href=\"#anchor..parent_pipeline::field..zendesk::users::::id\">Usu\u00e1rios >  > id<\/a><\/small><\/small><\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::::id\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tassignee_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Agente atualmente atribu\u00eddo ao ticket.<\/small><\/p>\n\t\t\t\t\t\t<p style=\"padding:0;border:0;margin:0\"><small><small><small>\u00a0\u00a0\u00a0\u00a0<i class=\"fas fa-link\"><\/i><a style=\"border:0\" href=\"#anchor..parent_pipeline::field..zendesk::users::::id\">Usu\u00e1rios >  > id<\/a><\/small><\/small><\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::::brand_id\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::brand_id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tbrand_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Identificador da marca vinculada a este ticket.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::::due_at\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::due_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tdue_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Data\/hora de vencimento para tickets do tipo tarefa.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::::satisfaction_rating\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::satisfaction_rating\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tsatisfaction_rating\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Avalia\u00e7\u00e3o de satisfa\u00e7\u00e3o ou estado (oferecida\/n\u00e3o oferecida), quando dispon\u00edvel.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::::is_public\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::is_public\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tis_public\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Verdadeiro quando o ticket tem coment\u00e1rios p\u00fablicos.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::::id\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\trequester_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Usu\u00e1rio que solicitou o ticket.<\/small><\/p>\n\t\t\t\t\t\t<p style=\"padding:0;border:0;margin:0\"><small><small><small>\u00a0\u00a0\u00a0\u00a0<i class=\"fas fa-link\"><\/i><a style=\"border:0\" href=\"#anchor..parent_pipeline::field..zendesk::users::::id\">Usu\u00e1rios >  > id<\/a><\/small><\/small><\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::::forum_topic_id\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::forum_topic_id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tforum_topic_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] T\u00f3pico do f\u00f3rum de origem do ticket (quando aplic\u00e1vel).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::::recipient\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::recipient\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\trecipient\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Endere\u00e7o do destinat\u00e1rio original usado para notifica\u00e7\u00f5es.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::::subject\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::subject\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tsubject\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] T\u00edtulo\/assunto do ticket.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::::id\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\torganization_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Organiza\u00e7\u00e3o vinculada ao solicitante.<\/small><\/p>\n\t\t\t\t\t\t<p style=\"padding:0;border:0;margin:0\"><small><small><small>\u00a0\u00a0\u00a0\u00a0<i class=\"fas fa-link\"><\/i><a style=\"border:0\" href=\"#anchor..parent_pipeline::field..zendesk::organizations::::id\">Organiza\u00e7\u00f5es >  > id<\/a><\/small><\/small><\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::::url\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::url\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\turl\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] URL do registro do ticket.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::::type\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::type\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\ttype\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Tipo do ticket (problem, incident, question, task).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::::created_at\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::created_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tcreated_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Quando o ticket foi criado.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::::sharing_agreement_ids\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::sharing_agreement_ids\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tsharing_agreement_ids\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Identificadores de acordos de compartilhamento aplicados ao ticket.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::::allow_attachments\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::allow_attachments\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tallow_attachments\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Indica se agentes podem adicionar anexos aos coment\u00e1rios.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::::followup_ids\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::followup_ids\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tfollowup_ids\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] IDs de follow-ups criados a partir deste ticket (vis\u00edveis ap\u00f3s o fechamento).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::::collaborator_ids\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::collaborator_ids\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tcollaborator_ids\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Identificadores dos usu\u00e1rios atualmente em c\u00f3pia no ticket.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::::priority\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::priority\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tpriority\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] N\u00edvel de prioridade (urgent, high, normal, low).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::::raw_subject\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::raw_subject\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\traw_subject\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Placeholder de conte\u00fado din\u00e2mico para o assunto, ou o pr\u00f3prio texto do assunto.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::::email_cc_ids\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::email_cc_ids\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\temail_cc_ids\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] IDs de agentes ou usu\u00e1rios finais atualmente em c\u00f3pia no ticket.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::::has_incidents\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::has_incidents\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\thas_incidents\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Indica se um ticket do tipo problema possui incidentes vinculados.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::::id\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tgroup_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Grupo ao qual o ticket est\u00e1 atribu\u00eddo.<\/small><\/p>\n\t\t\t\t\t\t<p style=\"padding:0;border:0;margin:0\"><small><small><small>\u00a0\u00a0\u00a0\u00a0<i class=\"fas fa-link\"><\/i><a style=\"border:0\" href=\"#anchor..parent_pipeline::field..zendesk::groups::::id\">Grupos >  > id<\/a><\/small><\/small><\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::::external_id\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::::external_id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\texternal_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Identificador externo para vincular o ticket a outro sistema.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n<\/table><\/div>\n<a style=\"border:0\" href=\"#anchor..parent_pipeline::table..zendesk::tickets::fields\" id=\"anchor..parent_pipeline::table..zendesk::tickets::fields\"><i class=\"fas fa-link\"><\/i><\/a>\n<p style=\"padding-left:5%\">zendesk_tickets__fields<\/p>\n<p style='padding-left:10%'><small><em>Valores de campos personalizados detalhados por ticket.<\/em><\/small><\/p>\n<div style=\"padding-left:10%\"><table>\n\n\t\t\t  <tr style=\"border-bottom:1px solid gray\">\n\t\t\t    <th><small><b>Campo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b>Tipo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b><\/b><\/small><\/th>\n\t\t\t  <\/tr>\n\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::fields::id\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::fields::id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tticket_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] ID do ticket de origem.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::fields::fields->id\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::fields::fields->id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tfields__id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Identificador do campo do ticket.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::fields::fields->title\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::fields::fields->title\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tfields_title\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] T\u00edtulo\/r\u00f3tulo do campo.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::tickets::fields::fields->value\" href=\"#anchor..parent_pipeline::field..zendesk::tickets::fields::fields->value\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tfields__value\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Valor armazenado no campo personalizado.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n<\/table><\/div><\/div><\/div><div class='pipeline-item'><h3>Usu\u00e1rios<\/h3><div><small><div class=\"kdd-auto-generated-notes\"><p><strong>Tipo de replicacao:<\/strong> Incremental<\/p><\/div><\/small><\/div><div><!--- __kdd_doc_updated:2026-02-23T13:00:57.928689Z --->\n<a id=\"parent_pipeline_type:users\"><\/a>\n<a id=\"anchor..parent_pipeline::object..zendesk::users\"><\/a>\n<a style=\"border:0\" href=\"#anchor..parent_pipeline::table..zendesk::users::\" id=\"anchor..parent_pipeline::table..zendesk::users::\"><i class=\"fas fa-link\"><\/i><\/a>\n<p style='padding-left:10%'><small><em>Usu\u00e1rios do Zendesk com dados de perfil, fun\u00e7\u00e3o e acesso.<\/em><\/small><\/p>\n<div style=\"padding-left:10%\"><table>\n\n\t\t\t  <tr style=\"border-bottom:1px solid gray\">\n\t\t\t    <th><small><b>Campo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b>Tipo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b><\/b><\/small><\/th>\n\t\t\t  <\/tr>\n\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::users::::id\" href=\"#anchor..parent_pipeline::field..zendesk::users::::id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tid\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Identificador \u00fanico do usu\u00e1rio.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::users::::tags\" href=\"#anchor..parent_pipeline::field..zendesk::users::::tags\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\ttags\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Tags atribu\u00eddas ao usu\u00e1rio quando a marca\u00e7\u00e3o est\u00e1 habilitada.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::users::::locale\" href=\"#anchor..parent_pipeline::field..zendesk::users::::locale\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tlocale\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Idioma\/regi\u00e3o configurados para o usu\u00e1rio.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::users::::shared_agent\" href=\"#anchor..parent_pipeline::field..zendesk::users::::shared_agent\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tshared_agent\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Indica se o agente \u00e9 compartilhado de outra inst\u00e2ncia do Zendesk (compartilhamento de tickets).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::users::::updated_at\" href=\"#anchor..parent_pipeline::field..zendesk::users::::updated_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tupdated_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Quando o cadastro do usu\u00e1rio foi atualizado pela \u00faltima vez.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::users::::restricted_agent\" href=\"#anchor..parent_pipeline::field..zendesk::users::::restricted_agent\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\trestricted_agent\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Indica se o agente possui restri\u00e7\u00f5es (falso para admins\/agentes sem restri\u00e7\u00f5es).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::users::::organization_id\" href=\"#anchor..parent_pipeline::field..zendesk::users::::organization_id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\torganization_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Identificador da organiza\u00e7\u00e3o do usu\u00e1rio.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::users::::phone\" href=\"#anchor..parent_pipeline::field..zendesk::users::::phone\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tphone\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Telefone principal do usu\u00e1rio.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::users::::custom_role_id\" href=\"#anchor..parent_pipeline::field..zendesk::users::::custom_role_id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tcustom_role_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] ID de fun\u00e7\u00e3o personalizada para agentes em planos Enterprise ou superiores.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::users::::last_login_at\" href=\"#anchor..parent_pipeline::field..zendesk::users::::last_login_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tlast_login_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Data\/hora do \u00faltimo acesso autenticado do usu\u00e1rio.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::users::::role_type\" href=\"#anchor..parent_pipeline::field..zendesk::users::::role_type\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\trole_type\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Tipo num\u00e9rico de fun\u00e7\u00e3o (0 agente custom, 1 agente light, 2 agente de chat, 3 colaborador de chat, 4 admin, 5 admin financeiro).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::users::::default_group_id\" href=\"#anchor..parent_pipeline::field..zendesk::users::::default_group_id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tdefault_group_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Identificador do grupo padr\u00e3o do usu\u00e1rio.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::users::::suspended\" href=\"#anchor..parent_pipeline::field..zendesk::users::::suspended\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tsuspended\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Indica se o usu\u00e1rio est\u00e1 suspenso; usu\u00e1rios suspensos n\u00e3o podem acessar.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::users::::report_csv\" href=\"#anchor..parent_pipeline::field..zendesk::users::::report_csv\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\treport_csv\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Permite acesso a relat\u00f3rios CSV na \u00e1rea de relat\u00f3rios (apenas planos com esse recurso).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::users::::active\" href=\"#anchor..parent_pipeline::field..zendesk::users::::active\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tactive\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Indica se o usu\u00e1rio est\u00e1 ativo (n\u00e3o exclu\u00eddo).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::users::::two_factor_auth_enabled\" href=\"#anchor..parent_pipeline::field..zendesk::users::::two_factor_auth_enabled\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\ttwo_factor_auth_enabled\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Indica se a autentica\u00e7\u00e3o em duas etapas est\u00e1 habilitada.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::users::::notes\" href=\"#anchor..parent_pipeline::field..zendesk::users::::notes\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tnotes\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Anota\u00e7\u00f5es internas armazenadas sobre o usu\u00e1rio.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::users::::iana_time_zone\" href=\"#anchor..parent_pipeline::field..zendesk::users::::iana_time_zone\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tiana_time_zone\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Fuso hor\u00e1rio IANA definido para o usu\u00e1rio.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::users::::moderator\" href=\"#anchor..parent_pipeline::field..zendesk::users::::moderator\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tmoderator\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Indica se o usu\u00e1rio pode moderar f\u00f3runs.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::users::::verified\" href=\"#anchor..parent_pipeline::field..zendesk::users::::verified\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tverified\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Indica se alguma identidade do usu\u00e1rio est\u00e1 verificada.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::users::::name\" href=\"#anchor..parent_pipeline::field..zendesk::users::::name\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tname\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Nome completo do usu\u00e1rio.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::users::::only_private_comments\" href=\"#anchor..parent_pipeline::field..zendesk::users::::only_private_comments\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tonly_private_comments\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Se verdadeiro, o usu\u00e1rio s\u00f3 pode criar coment\u00e1rios privados.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::users::::url\" href=\"#anchor..parent_pipeline::field..zendesk::users::::url\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\turl\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] URL para o registro do usu\u00e1rio.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::users::::created_at\" href=\"#anchor..parent_pipeline::field..zendesk::users::::created_at\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tcreated_at\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>timestamp<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Quando o cadastro do usu\u00e1rio foi criado.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::users::::time_zone\" href=\"#anchor..parent_pipeline::field..zendesk::users::::time_zone\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\ttime_zone\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Fuso hor\u00e1rio configurado para o usu\u00e1rio.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::users::::shared_phone_number\" href=\"#anchor..parent_pipeline::field..zendesk::users::::shared_phone_number\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tshared_phone_number\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Indica se o n\u00famero de telefone \u00e9 compartilhado.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::users::::alias\" href=\"#anchor..parent_pipeline::field..zendesk::users::::alias\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\talias\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Nome alternativo exibido para usu\u00e1rios finais.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::users::::role\" href=\"#anchor..parent_pipeline::field..zendesk::users::::role\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\trole\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] R\u00f3tulo de fun\u00e7\u00e3o do usu\u00e1rio (end-user, agent, admin).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::users::::details\" href=\"#anchor..parent_pipeline::field..zendesk::users::::details\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tdetails\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Detalhes adicionais armazenados sobre o usu\u00e1rio (ex.: endere\u00e7o).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::users::::signature\" href=\"#anchor..parent_pipeline::field..zendesk::users::::signature\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tsignature\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Assinatura configurada para o usu\u00e1rio (somente agentes\/admins).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::users::::shared\" href=\"#anchor..parent_pipeline::field..zendesk::users::::shared\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tshared\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Indica se o usu\u00e1rio \u00e9 compartilhado de outra inst\u00e2ncia (compartilhamento de tickets).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::users::::external_id\" href=\"#anchor..parent_pipeline::field..zendesk::users::::external_id\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\texternal_id\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Identificador externo de outro sistema (sens\u00edvel a mai\u00fasculas\/min\u00fasculas).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::users::::email\" href=\"#anchor..parent_pipeline::field..zendesk::users::::email\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\temail\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] E-mail principal do usu\u00e1rio.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::users::::chat_only\" href=\"#anchor..parent_pipeline::field..zendesk::users::::chat_only\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tchat_only\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>boolean<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Indica se o usu\u00e1rio \u00e9 um agente apenas de chat.<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\">\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<small>\n\t\t\t\t\t\t\t\t<a style=\"border:0;\" id=\"anchor..parent_pipeline::field..zendesk::users::::ticket_restriction\" href=\"#anchor..parent_pipeline::field..zendesk::users::::ticket_restriction\">\n\t\t\t\t\t\t\t\t\t<i class=\"fas fa-link\"><\/i>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\tticket_restriction\n\t\t\t\t\t\t\t<\/small>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>text<\/small><\/p>\n\t\t\t\t\t<\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top;\">\n\t\t\t\t\t\t<p><small>[pt] Escopo de acesso aos tickets (organization, groups, assigned, requested ou null).<\/small><\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n<\/table><\/div><\/div><\/div>\n\n\n<h2 id='end-notes' name='end-notes'>Notas<\/h2><div><div class=\"kdd-auto-generated-notes\"><ul><li>Parte desta documentacao foi gerada automaticamente por IA e pode conter erros. Recomendamos verificar informacoes cr\u00edticas<\/li><\/ul><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Documenta\u00e7\u00e3o do conector Zendesk na plataforma da Kondado<\/p>\n","protected":false},"author":2,"featured_media":515,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[229],"tags":[],"_links":{"self":[{"href":"https:\/\/kondado.com.br\/blog\/wiki\/wp-json\/wp\/v2\/posts\/116"}],"collection":[{"href":"https:\/\/kondado.com.br\/blog\/wiki\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kondado.com.br\/blog\/wiki\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kondado.com.br\/blog\/wiki\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/kondado.com.br\/blog\/wiki\/wp-json\/wp\/v2\/comments?post=116"}],"version-history":[{"count":22,"href":"https:\/\/kondado.com.br\/blog\/wiki\/wp-json\/wp\/v2\/posts\/116\/revisions"}],"predecessor-version":[{"id":10295,"href":"https:\/\/kondado.com.br\/blog\/wiki\/wp-json\/wp\/v2\/posts\/116\/revisions\/10295"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kondado.com.br\/blog\/wiki\/wp-json\/wp\/v2\/media\/515"}],"wp:attachment":[{"href":"https:\/\/kondado.com.br\/blog\/wiki\/wp-json\/wp\/v2\/media?parent=116"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kondado.com.br\/blog\/wiki\/wp-json\/wp\/v2\/categories?post=116"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kondado.com.br\/blog\/wiki\/wp-json\/wp\/v2\/tags?post=116"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}