{"id":110,"date":"2019-07-22T19:46:33","date_gmt":"2019-07-22T19:46:33","guid":{"rendered":"https:\/\/kondado.com.br\/blog\/?p=110"},"modified":"2026-04-08T17:49:21","modified_gmt":"2026-04-08T20:49:21","slug":"adicionando-o-conector-do-zendesk-chat-na-plataforma-da-kondado","status":"publish","type":"post","link":"https:\/\/kondado.com.br\/blog\/wiki\/2019\/07\/22\/adicionando-o-conector-do-zendesk-chat-na-plataforma-da-kondado\/","title":{"rendered":"Zendesk Chat"},"content":{"rendered":"\n<p>O <a href=\"https:\/\/www.zendesk.com\/chat\/\">Zendesk Chat<\/a> &#8211; anteriormente conhecido como Zopim Chat &#8211;  \u00e9 um widget de comunica\u00e7\u00e3o entre empresas e seus clientes que possibilita a intera\u00e7\u00e3o entre ambos em tempo real.<\/p>\n\n\n\n\n\n<p><\/p>\n\n\n\n<p>A ferramenta \u00e9 altamente customiz\u00e1vel e possibilita a cria\u00e7\u00e3o das mais diversas automa\u00e7\u00f5es (entre elas a cria\u00e7\u00e3o de chat bots), monitoramento das visitas do seu site em tempo real e pode tamb\u00e9m ajudar muito na medi\u00e7\u00e3o do engajamento dos usu\u00e1rios com o seu produto.<\/p>\n\n\n\n<p>Dentre os KPIs mais importantes que voc\u00ea poder\u00e1 analisar tendo acesso \u00e0 API do Zendesk Chat est\u00e3o: <\/p>\n\n\n\n<ul><li>Tempo de resposta;<\/li><li>Tempo m\u00e9dio de espera;<\/li><li>\u00cdndice de satisfa\u00e7\u00e3o com a intera\u00e7\u00e3o;<\/li><li>Dura\u00e7\u00e3o total do chat;<\/li><li>Quantidade de chats abertos X solucionados;<\/li><li>Quantidade de chats atendidos por agente.<\/li><\/ul>\n\n\n\n<h2>Adicionando o conector<\/h2>\n\n\n\n<p>Para construir a integra\u00e7\u00e3o do <a href=\"https:\/\/www.zendesk.com\/chat\/\">Zendesk Chat<\/a> na plataforma da <a href=\"https:\/\/kondado.com.br\/conectores.html\">Kondado<\/a>, basta voc\u00ea cadastrar o conector seguindo os passos abaixo:<\/p>\n\n\n\n<p>1) acesse a sua conta do zendesk como administrator\/owner, clique na engrenagem (configura\u00e7\u00f5es) no lado esquerdo e, em canais, v\u00e1 em \u201cchat\u201d, depois \u201cPainel do Chat\u201d<\/p>\n\n\n\n<figure class=\"wp-block-image alignwide\"><img src=\"https:\/\/lh3.googleusercontent.com\/lTy95gPjdhCVM7hfiC--p5G6hZFUiJYtJL6hkgwy-acmZSnqq0l_F-zpSjlpanM8tp3pE6jsXt9O-KZE5MR1Nqu0-E7MwyPhwr1LJ6dPFzC3qY_croGB4aDTQ3KJH87RGQeix5SG\" alt=\"\" \/><\/figure>\n\n\n\n<p>2) Uma vez na p\u00e1gina do chat, no painel esquerdo, v\u00e1 em \u201cConfigura\u00e7\u00f5es\u201d e depois \u201cConta\u201d<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img src=\"https:\/\/lh3.googleusercontent.com\/PO_lwVfRYg_j00hYRvw7p11tG9wA6RVz0sZdgNx1GlTr2XtFoeCCofubDT3N40rL_CWZxbKr5K7YT0VnwYcjSidzhStT5MQ-HDu9n6x3CcryXjPXhBlnn1IgKEPqIdIGckF7tRE4\" alt=\"\" \/><\/figure><\/div>\n\n\n\n<p>3) Na nova tela, v\u00e1 em \u201cAPI e SDKs\u201d na parte superior, depois selecione \u201cAdicionar cliente de API\u201d<\/p>\n\n\n\n<figure class=\"wp-block-image alignwide\"><img src=\"https:\/\/lh5.googleusercontent.com\/s8m_TAiUb0o-1b0w979AW6Z4EjW0fZgMoe_iRyUwPLL5nKhrplM47NBJoNNpwTaqaOV3qJL6C2Ez6nMkgtZxiJ0LR4sFL9FUJpgj6a0QtIGOSkHj79wdDkznon1zDWZPlyy1kRdl\" alt=\"\" \/><\/figure>\n\n\n\n<p>4) Preencha as informa\u00e7\u00f5es conforme abaixo, depois clique em Criar cliente de API<\/p>\n\n\n\n<ul><li>Nome do cliente: Kondado<\/li><li>Empresa: Kondado<\/li><li>URLs de redirecionamento: https:\/\/kondado.com.br<br><\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image alignwide\"><img src=\"https:\/\/lh5.googleusercontent.com\/I1Eqe3UdaBA-KOhcIXaeXIaKFbvf79azEc62voXz8uZqAB3ymmtLiDldS-qdZn-qj58o5gumuijPg2u8-GTqrxC_XzIguMkplLtzAyJfrh7dI5N68j0mC_4KAmN1hhtNRhwUXvdB\" alt=\"\" \/><\/figure>\n\n\n\n<p>Ap\u00f3s criar o cliente de API, um pop-up similar \u00e0 image abaixo ir\u00e1 surgir. Copie o Id de cliente e segredo do cliente.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img src=\"https:\/\/lh6.googleusercontent.com\/2ztIByOf78mxF4Wg__VhiPV2L0CwuHG9nhN3GItASugPePvYzWgqU3VHO-j9r6drtjpI6P8sgKWPs2IE7nPEzSExDVHiwwPobYvA4mlwjKX-D-EYzkIJ_-bRwe6OJGCCpdZTYL_w\" alt=\"\" \/><\/figure><\/div>\n\n\n\n<p>5) Na URL abaixo substitua o seguinte:<\/p>\n\n\n\n<p><code>https:\/\/<\/code><strong><code>NOME_EMPRESA<\/code><\/strong><code>.zendesk.com\/chat\/oauth_login?auth={\"scopes\"%3A+[\"read\"%2C+\"write\"]%2C+\"state\"%3A+null%2C+\"redirect_uri\"%3A+\"https%3A%2F%2Fkondado.com.br\"%2C+\"response_type\"%3A+\"token\"%2C+\"client_id\"%3A+\"<strong>CLIENT_ID<\/strong>\"}<\/code><\/p>\n\n\n\n<ul><li> NOME_EMPRESA: o seu dom\u00ednio do zendesk (por exemplo, em <em>empresa.zendesk.com <\/em>o <em>empresa <\/em>\u00e9 o seu dom\u00ednio)<\/li><li> CLIENT_ID: o client_id obtido acima<\/li><\/ul>\n\n\n\n<p>Acesse a URL ap\u00f3s substituir os valores no seu browser<\/p>\n\n\n\n<p>6) Ap\u00f3s acessar a URL, voc\u00ea ser\u00e1 redirecionado para uma p\u00e1gina de autoriza\u00e7\u00e3o como abaixo. Selecione \u201cAllow\u201d e voc\u00ea ser\u00e1 redirecionado para o site da Kondado<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img src=\"https:\/\/lh5.googleusercontent.com\/FgmFc37oRPvuKUeJCLr_ha-le3H0BAegjl_JOZDAT5yrbOcpIkWrAnmiWLMSrTWRPLJnYyAtJdXuQoX93DQzpAFPIKdYQOBTmb-eT6DJlP6xYDGqsJvomRzav5kXhEPTxzt390Mv\" alt=\"\" \/><\/figure><\/div>\n\n\n\n<p>7) Uma vez no site da Kondado, copie a URL em um editor de texto, o seu formato ser\u00e1 algo como o abaixo:<\/p>\n\n\n\n<p><code>https:\/\/kondado.com.br\/#access_token=<\/code><strong><code>y9huojnmkhu9odwqujifJMASD98n1j23jhasdas2223<\/code><\/strong><code>&amp;token_type=Bearer&amp;scope=read+write<\/code><\/p>\n\n\n\n<figure class=\"wp-block-image alignwide\"><img src=\"https:\/\/lh5.googleusercontent.com\/-BbHCPU1vaaGl8ixwC36egP2JQBEj4PpcqJT5nb4d_CBn-MCd0QN1ez-MoGD4-N7vTWG09UiqB3KzL03BOB2jg8WgUfKdRtrYD15fVSNlnws2HyKvH5SYqkfjmyTxyxUJ--WK7fc\" alt=\"\" \/><\/figure>\n\n\n\n<p>Selecione a parte entre \u201c<strong>access_token=<\/strong>\u201d e \u201c<strong>&amp;<\/strong>\u201d (n\u00e3o incluindo esses valores), como no nosso exemplo acima, o valor ser\u00e1: <em><strong>y9huojnmkhu9odwqujifJMASD98n1j23jhasdas2223<\/strong><\/em><\/p>\n\n\n\n<p>8) Na plataforma da Kondado, <a href=\"https:\/\/kondado.com.br\/blog\/wiki\/adicionando-conectores-na-plataforma-da-kondado\/\" data-type=\"URL\" data-id=\"https:\/\/kondado.com.br\/blog\/wiki\/adicionando-conectores-na-plataforma-da-kondado\/\">v\u00e1 para a p\u00e1gina de adicionar novos conectores<\/a> e selecione &#8220;Zendesk Chat&#8221; <\/p>\n\n\n\n<p>9) Na p\u00e1gina do novo conector, d\u00ea um nome a ele, copie o token gerado no passo (7) e salve<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img src=\"https:\/\/lh4.googleusercontent.com\/ykPpH8l9iKHuTy1MlD_5cqgh7xUWds3--6AMXvIXZmxNqmEJGib9Hk3qPSIHhGE-2NcPw5E_Dt4tpIFSQhFL-c7Ej-ai5rIRzKGA3oMWZyrRKes1fSU8JxvjJTthRp6tsONv5-pZ\" alt=\"\" \/><\/figure>\n\n\n\n<h2>Integra\u00e7\u00f5es<\/h2>\n\n\n\n\n\t\t<a style=\"width: 100%;min-width: 100%\" href=\"https:\/\/kdd-public-files.s3.amazonaws.com\/wiki\/erd\/zendeskchat.svg\" target=\"_blank\" rel=\"noopener\">\n\t\t\t<div style=\"border-top:1px solid gray;border-bottom:1px solid gray;padding-bottom:10px;margin-left: auto;margin-right: auto;width: 100%;background-color: #efeaee\">\n\t\t\t\t<p style=\"width: 100%;min-width: 100%\">\n\t\t\t\t\t<p style=\"width: 100%;min-width: 100%;font-weight: bold;text-decoration: underline\">\n\t\t\t\t\t\tGr\u00e1fico de relacionamento entre tabelas\n\t\t\t\t\t<\/p>\n\t\t\t\t\t<p style=\"width: 100%;min-width: 100%\">\n\t\t\t\t\t\t<div style=\"margin-left: auto;margin-right: auto;width: 50%;height:auto;background-color: white\">\n\t\t\t\t\t\t\t<img src=\"https:\/\/kdd-public-files.s3.amazonaws.com\/wiki\/erd\/zendeskchat.svg\" style=\"margin-left: auto;margin-right: auto;width: 150px\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/a>\t\n\t\n\n\n\n<h3><strong>Chats<\/strong><\/h3>\n\n\n\n<!--- __kdd_doc_updated:2021-07-04T19:13:13.071913Z -->\n<a name=\"parent_pipeline_type:chats\"><\/a>\n<p style='padding-left:5%'>Objeto principal<\/p>\n<div style=\"padding-left:10%\"><table>\n\n\t\t\t  <tr style=\"border-bottom:1px solid gray\">\n\t\t\t    <th><small><b>Campo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b>Tipo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b><\/b><\/small><\/th>\n\t\t\t  <\/tr>\n\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>comment<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>triggered_response<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>boolean<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>rating<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>visitor__phone<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>visitor__notes<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>visitor__email<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>visitor__name<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>visitor__id<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>session__end_date<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>timestamp<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>session__ip<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>session__country_code<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>session__id<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>session__city<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>session__region<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>session__platform<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>session__user_agent<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>session__country_name<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>session__start_date<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>timestamp<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>session__browser<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>duration<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>float<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>agent_names<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>referrer_search_engine<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>id<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>end_timestamp<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>timestamp<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>referrer_search_terms<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>missed<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>boolean<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>started_by<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>agent_ids<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>type<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>department_id<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>triggered<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>boolean<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>tags<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>timestamp<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>timestamp<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>response_time__max<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>float<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>response_time__avg<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>float<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>response_time__first<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>float<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>count__visitor<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>float<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>count__total<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>float<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>count__agent<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>float<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>zendesk_ticket_id<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>conversions<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>department_name<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>unread<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>boolean<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n<\/table><\/div>\n<p style=\"padding-left:5%\">webpath<\/p>\n<div style=\"padding-left:10%\"><table>\n\n\t\t\t  <tr style=\"border-bottom:1px solid gray\">\n\t\t\t    <th><small><b>Campo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b>Tipo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b><\/b><\/small><\/th>\n\t\t\t  <\/tr>\n\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>chat_id<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>webpath__timestamp<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>timestamp<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>webpath__from<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>webpath__to<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>webpath__title<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n<\/table><\/div>\n<p style=\"padding-left:5%\">history<\/p>\n<div style=\"padding-left:10%\"><table>\n\n\t\t\t  <tr style=\"border-bottom:1px solid gray\">\n\t\t\t    <th><small><b>Campo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b>Tipo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b><\/b><\/small><\/th>\n\t\t\t  <\/tr>\n\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>history__name<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>history__timestamp<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>history__department_name<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>history__type<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>history__channel<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>history__department_id<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>chat_id<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>history__msg_id<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>history__sender_type<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>history__msg<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>history__options<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>history__trigger_id<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>history__agent_id<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>history__reason<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n<\/table><\/div>\n\n\n\n<h3><strong>Agentes<\/strong><\/h3>\n\n\n\n<!--- __kdd_doc_updated:2021-07-04T19:14:21.082679Z -->\n<a name=\"parent_pipeline_type:agents\"><\/a>\n<div style=\"padding-left:10%\"><table>\n\n\t\t\t  <tr style=\"border-bottom:1px solid gray\">\n\t\t\t    <th><small><b>Campo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b>Tipo<\/b><\/small><\/th>\n\t\t\t    <th style=\"padding-left:10px\"><small><b><\/b><\/small><\/th>\n\t\t\t  <\/tr>\n\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>last_name<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>create_date<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>timestamp<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>login_count<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>float<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>id<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>first_name<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>display_name<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>roles__owner<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>boolean<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>roles__administrator<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>boolean<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>skills<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>enabled<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>boolean<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>departments<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>role_id<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>last_login<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>timestamp<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n\n\t\t\t\t<tr>\n\t\t\t\t\t<td style=\"vertical-align:top\"><small><p>email<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><p>text<\/p><\/small><\/td>\n\t\t\t\t\t<td style=\"padding-left:10px;vertical-align:top\"><small><\/small><\/td>\n\t\t\t\t<\/tr>\n\t\t\t\n<\/table><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Guia para configurar o conector do Zendesk Chat na Kondado. Integre dados de atendimento ao cliente ao seu data warehouse.<\/p>\n","protected":false},"author":2,"featured_media":510,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[229],"tags":[],"_links":{"self":[{"href":"https:\/\/kondado.com.br\/blog\/wiki\/wp-json\/wp\/v2\/posts\/110"}],"collection":[{"href":"https:\/\/kondado.com.br\/blog\/wiki\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kondado.com.br\/blog\/wiki\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kondado.com.br\/blog\/wiki\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/kondado.com.br\/blog\/wiki\/wp-json\/wp\/v2\/comments?post=110"}],"version-history":[{"count":6,"href":"https:\/\/kondado.com.br\/blog\/wiki\/wp-json\/wp\/v2\/posts\/110\/revisions"}],"predecessor-version":[{"id":11164,"href":"https:\/\/kondado.com.br\/blog\/wiki\/wp-json\/wp\/v2\/posts\/110\/revisions\/11164"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kondado.com.br\/blog\/wiki\/wp-json\/wp\/v2\/media\/510"}],"wp:attachment":[{"href":"https:\/\/kondado.com.br\/blog\/wiki\/wp-json\/wp\/v2\/media?parent=110"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kondado.com.br\/blog\/wiki\/wp-json\/wp\/v2\/categories?post=110"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kondado.com.br\/blog\/wiki\/wp-json\/wp\/v2\/tags?post=110"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}